Employer: The Bike Club
Job Title: Customer Service Executive
Location: Remote (United Kingdom)
Salary: £27,500 – £28,000 a year
Job Type: Full-time
About The Bike Club
At Bike Club, we offer subscriptions for children’s bikes that grow with your kids. Families pay a monthly fee, and when their children outgrow their bikes, we exchange them for a larger size. We refurbish the used bikes and make them available to other families. It’s sustainable and hassle-free.
With over 80,000 bikes, The Bike Club is the second-largest bike rental network globally, and the largest in the children’s bike sector. While the headquarters is in the United Kingdom, The Bike Club is also active in Germany.
Role Overview
At Bike Club, members are at the heart of everything done and the Customer Service Team is key to making that happen. As a Customer Service Executive, you’ll help keep the community happy by delivering exceptional service across email, phone and social media.
Your day-to-day could include anything from helping parents choose the right bike, to resolving queries around deliveries, payments, or bike issues. No two days are the same.
Tasks
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Handle member queries across multiple channels, including emails, telephone, and social media.
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Develop expert product knowledge of the bicycle range to offer tailored advice and recommendations to members.
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Act as the voice of the customer by gathering feedback and sharing insights with your team.
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Communicate clearly and effectively, ensuring information is always shared clearly and concisely.
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Demonstrate a solution-focused approach by resolving issues on the first contact whenever possible.
Requirements
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Genuinely care about offering the highest level of customer support.
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Previous experience with CRM tools, preferably Salesforce.
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Strong problem-solving skills, coupled with a natural curiosity and a desire to learn.
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A high level of empathy and a commitment to exceeding customer expectations.
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You actively seek out feedback to help yourself grow and improve.
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Love the dynamic of a team environment, but are just as comfortable working independently.
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You can remain positive when the going gets tough and when working under pressure.
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A dependable, organised, and dedicated team player.
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At least 1 year of real-life experience in a similar customer service role.
Benefits
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Remote first – work from anywhere in the UK. Monthly in-person team meeting at the warehouse in East London required.
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Flexible hours – 37.5 working hours per week. Some Saturday availability is required. Core hours are Monday – Friday, 9 am – 5:30 pm.
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Holidays – 26 days annual leave plus bank holidays, with additional days accrued for each year worked.
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Sustainability impact – working for a B Corp Certified company that actively contributes to environmental and social good.
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Parental leave – enhanced maternity and paternity leave.
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Bike subscription – £30/month discount towards Bike Club subscription.
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Good laughs – fun team with monthly All Hands drinks with the company!
Apply Today! Forward your CV and a cover letter expressing your enthusiasm for the core values and vision of Bike Club. Join The Bike Club and let’s embark on this trailblazing journey together!
How to Apply
If you’re interested in this role, visit the official website for more information — click here to apply now.
