Employer: Foundever
Job Title: Social Media Agent
Salary: £23,809.50 per annum, paid monthly (rising to £24,784.50 from April 2026)
Benefits: Rewards and recognition platform, an award-winning culture, and real growth opportunities
Working Hours: Shifts between Monday to Friday, 08:30 to 17:00 (no weekends, ever!)
Contract Type: Permanent, part-time (20 hours per week)
Training: 2 weeks, fully paid
Location: Work from Home, UK-based only
Start Date: December 2025
What Will I Be Doing?
As a Social Media Agent with Foundever®, you’ll deliver fast, accurate, and professional support to customers across social platforms, helping them with product questions, food quality issues, and product availability for the Client’s brand.
You’ll monitor and respond to addressable mentions in real time, adhering to agreed service levels, while correctly escalating complex cases to Level 2 teams using the proper tools and processes. Every day, you’ll investigate posts, identify trends, and suggest new knowledgebase content or improved solutions based on the insights gathered from the community.
When social volume is low, you may also support customers through other channels such as voice calls, chat, email, or consumer review moderation – ensuring every interaction, no matter the platform, is handled with empathy, accuracy, and a focus on first-contact resolution.
Who Will I Be Helping?
You will support customers of the Client, one of the world’s leading brands in meat-free, vegetarian and vegan food products. From everyday home cooks and health-conscious families to people with specific dietary needs or allergies, you’ll help a diverse community passionate about delicious, sustainable, planet-friendly eating.
Whether they’re a long-time customer or trying meat-free for the first time, you’ll be the friendly expert making their experience positive and hassle-free.
Skills and Experience Needed
You could be a great fit for this role if you have:
-
Previous social media moderation experience, with the ability to adapt your tone of voice to suit the Client you’re working with
-
Understanding, empathetic and passionate about delivering an exceptional customer experience every time
-
Able to support customers through a variety of channels – phone, email, and social media
-
Impeccable oral and written communication skills, with the ability to actively listen to customers
Who Is Foundever®?
Foundever® is a global leader in the customer experience (CX) industry. With 150,000 associates across the globe, Foundever® is the team behind the best experiences for +800 of the world’s leading and digital-first brands. Their innovative CX solutions, technology and expertise are designed to support operational needs for clients and deliver a seamless experience to customers in the moments that matter.
Why Join Foundever®?
At Foundever®, contact centre jobs may be surprising. The company believes in memorable experiences for all associates, whether starting out or bringing years of expertise and looking for a fresh challenge – with a commitment to ensuring associates thrive every step of the way to create their best moments.
If you would like to work with varied and well-known brands, be part of a brilliant and supportive culture that makes a positive impact in the communities where the company operates, and enjoy a balanced work-life pattern with a competitive salary, then Foundever® wants to hear from you.
Plus, 84% of people grow their careers at Foundever®.
Equal Opportunities Statement
Foundever® is an equal opportunity and Disability Confident employer. The company values diversity and is committed to creating an inclusive workplace. Adjustments to the recruitment process are available by contacting the recruitment team at UKjobs@foundever.com.
(Applications sent to this email will not be considered.)
Personal data provided during the application process will be held only for recruitment purposes and retained as permitted by UK legislation.
How to Apply
If you’re interested in this role, visit the official website for more information — click here to apply now.
