At Veracyte, we offer exciting career opportunities for those interested in joining a pioneering team that is committed to transforming cancer care for patients across the globe. Working at Veracyte enables our employees to not only make a meaningful impact on the lives of patients, but to also learn and grow within a purpose driven environment. This is what we call the Veracyte way – it’s about how we work together, guided by our values, to give clinicians the insights they need to help patients make life-changing decisions.
Job Overview
- Job Type: Full-time
- Work Setting: Work from home
- Location: Remote (Global)
- Salary: $28—$31 USD
- Employer: Veracyte
Responsibilities
- Efficiently manage and monitor orders and cases from submission to completion, ensuring timely resolutions and clear communication with customers.
- Perform outbound communication with physician offices through phone, fax, email, and other channels to efficiently resolve order issues.
- Address inbound calls with empathy and precision, by resolving customer inquiries and providing comprehensive support.
- Partner closely with the Sales team to anticipate customer needs, drive growth, and enhance customer retention through proactive solutions and positive professional relationships.
- Collect and analyze customer feedback and trends to develop actionable strategies for continuous improvement, sharing insights with relevant teams.
Requirements
To perform this job successfully, an individual must be able to perform each essential duty satisfactorily. The requirements listed below are representative of the knowledge, skills and/or abilities required. Reasonable accommodation may be made to enable individuals with disabilities to perform the essential functions.
- Bachelor’s degree (B.A. or B.S.) is preferred. Relevant experience may be considered in lieu of the education preference.
- 2+ years of experience in customer service within healthcare, biotech, or laboratory settings; oncology experience is preferred.
- Understanding of effective order and case management practices.
- Familiarity with CRM tools, preferably Salesforce.
- Strong organizational and time-management skills to prioritize tasks, handle multiple projects, and meet deadlines.
- Analytical skills to evaluate data, trends, and customer feedback, identifying improvement opportunities and providing data-driven insights.
- Strong interpersonal skills, including active listening, empathy, and problem-solving.
- Proven success in managing orders and cases with high-performance outcomes.
- Flexibility to adapt to evolving business needs and industry trends with an agile, solution-focused mindset.
- Expertise in partnering with a Sales team to drive growth and customer retention.
- Must demonstrate or acquire a comprehensive understanding of PHI protection, adhere to HIPAA compliance standards, and follow established laboratory procedures.
About Veracyte
Veracyte (Nasdaq: VCYT) is a global diagnostics company whose vision is to transform cancer care for patients all over the world. We empower clinicians with the high-value insights they need to guide and assure patients at pivotal moments in the race to diagnose and treat cancer. Our Veracyte Diagnostics Platform delivers high-performing cancer tests that are fueled by broad genomic and clinical data, deep bioinformatic and AI capabilities, and a powerful evidence-generation engine, which ultimately drives durable reimbursement and guideline inclusion for our tests, along with new insights to support continued innovation and pipeline development. For more information, please visit www.veracyte.com or follow us on LinkedIn or X (Twitter).
Veracyte, Inc. is an Equal Opportunity Employer and will consider all qualified applicants for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, protected veteran status or disability status. Veracyte participates in E-Verify in the United States. View our CCPA Disclosure Notice.
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