Wellcove has been recognized as the nation’s leading full-service senior market solutions provider for over 25 years. Our solutions span the insurance senior market sector, focusing on long-term care and Medicare Supplement plans. However, we don’t stop there. Wellcove also addresses challenges faced in accident & health, disability, and supplemental health insurance programs.
Our team provides individuals and their families with peace of mind knowing their insurance needs will be met in a thoughtful, efficient manner. We are able to do this because of our dedicated associates, innovative solutions, and state-of-the-art technology.
Job Overview
- Job Type: Full-time
- Work Setting: Work from home
- Location: Remote
- Salary: Competitive Pay
- Employer: Wellcove
This job provides customer service in a call center environment by primarily receiving and responding to telephone inquiries from policyholders, beneficiaries, providers, agents, or others for information concerning insurance policies by performing the following duties.
Responsibilities
- Provides information and assistance to providers, agents, policyholders, and others by responding to telephone inquiries from CHCS third third-party administrator clients to include Medicare Supplement and Life Policies.
- Accurately provide information regarding various insurance questions (i.e., verification of benefits, claims status) by accessing and updating software system data within company response standards.
- Provides service and follow-up on insurance questions by researching company records to obtain information requested by customer, performing routine transactions, and retrieving results from an online terminal.
- Maintains working knowledge base of all company products and services.
- Complying with company regulations regarding Privacy, confidentiality, and private health information.
- Providing written and oral communication to policyholders, agents, providers, and others regarding inquiry status and resolution.
- Initiate and complete Call Tracks, checklists, and supportive clerical responsibilities as necessary.
- Ability and Flexibility to work various shifts as required.
- Able to type speed of 30 wpm with 95% accuracy rate.
Requirements
- Collaborative team spirit.
- Accountable and able to work remotely and independently.
- Able to pass background screening and drug tests pre and post hire – includes THC
- Verification of high school, GED, or college diploma upon request.
- Timely responses from three professional references.
- Able to provide a dedicated remote work location free from background noises, interruptions, and desk clutter.
- Able to provide an ongoing reliable internet connection and access to a smart phone for Multi Factor Authentication and communication purposes.
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