Location

Hours & Pattern

What Will You Be Doing

A rare opportunity to join the leading UK provider of global switchboard support services. We are a rapidly growing company and as such we are now looking to invite a talented and enthusiastic individual to join a prestigious newly formed team.

Tasks involve greeting and navigating inbound calls in a ‘virtual switchboard’ environment, and we do so in a polite, professional, friendly and articulate manner. We pride ourselves on delivering service excellence in all areas of the role and work in a close-knit high performance culture. This team is catered to specifically manage calls for a highly esteemed client.

This role requires the Virtual Personal Assistant to conduct themselves in accordance with the company’s 4P’s values (Politeness, Professionalism, Personality and Proficiency) at all times to internal and external stakeholders.

Please note that all applicants must be UK residents.

Your Main Responsibilities

• Answer all calls with politeness, proficiency, personality, and professionalism.
• Answer all calls within the time limits (SLA) set for the call and handle them according to the customer’s requirements.
• Respond to all inbound emails in accordance with the client’s requirements.
• Fully understand the ethos of providing the highest quality customer service and deliver it at all times.
• Accurately log and update call information in the system to ensure proper record-keeping
• Handle customer queries and complaints professionally, escalating complex issues when necessary.
• Maintain confidentiality and security when handling sensitive client information.
• Adapt communication style to match different clients and callers, ensuring a positive experience.
• Collaborate with team members and supervisors to improve processes and maintain high service standards.

Start Date: 3rd February

Please note before moving onto contracted hours, 3 months of training will be provided (9am to 5pm, Monday to Friday). Please DO NOT apply if you cannot commit to these training hours. The salary for this role is £26,500 per annum which includes a Out of Office allowance of £1,500.

Experience