Who we are
At Sonova, we envision a world where everyone can enjoy the delight of hearing. This vision inspires us and fuels our commitment to developing innovative solutions that improve hearing health and human connection – from personal audio devices and wireless communication systems to hearing aids and cochlear implants. We’re dedicated to providing outstanding customer experiences through our global audiological care services, ensuring that everyone has the opportunity to engage fully with the world around them.
Guided by a culture of continuous improvement that fosters resilience and self-motivation, our team is united by a shared commitment to excellence and a deep sense of pride in our work, each of us playing a vital role in creating meaningful change,
Here you’ll find a diverse range of opportunities that span both consumer and medical solutions and the freedom to shape your career while making an impact on the lives of others. Join us in our mission to create a more connected world, where every voice is heard and every story matters.
Job Overview
- Job Type: Full-time
- Work Setting: Work from home
- Location: Remote
- Salary: $20 – $25 an hour
- Employer: Sonova
Responsibilities
-
Serve customers via phone, fax, mail and/or email by determining requirements, answering inquiries, resolving problems, fulfilling requests, maintaining client database, and customer profiles
-
Resolve problems by clarifying issues, researching and exploring, coming up with alternative solutions, implementing solutions, and escalating unresolved problems
-
Redirect complex or specialized concerns to the appropriate team for follow-up (e.g., Audiology inquiries, technical product support, etc.) when applicable
-
Investigate and resolve problems related to the shipment of product, returns, credits, and orders
-
Handle customer complaints with a sense of urgency and see through to satisfactory resolution
-
Work cross functionally to ensure an effortless customer experience
-
Ability to consistently meet stated KPIs
Qualifications
-
Minimum 2 years’ B2B Customer Service OR 3 years’ B2C Customer Service experience
-
High school diploma or equivalent; some college preferred
-
Effective written and verbal communication; strong active listening skills
-
Displays empathy, attention to detail, and interpersonal savvy
-
At least 2 years SAP experience; Salesforce.com experience a plus
-
Intermediate skills with Microsoft Excel, Outlook, Teams, Word, PowerPoint
-
Conversational Spanish preferred
We are looking forward to receiving your application via our online job application platform. For this position only direct applications will be considered.
Sonova does not recruit via app, telegram, carrier pigeon, or any other format that does not include speaking with an actual human.
If you are offered a job without speaking with someone, please contact wholesale.HR@sonova.com