The Remote Revenue Cycle Call Center Representative – Self Pay manages a portfolio of patient accounts within Excalibur’s client partners’ Self Pay, Self-Pay After Insurance, and/or Payment Plan Accounts Receivable. This role is responsible for resolving patient balances efficiently, compliantly, and with a strong focus on delivering a positive, patient-centered experience, while supporting overall financial performance.

This position also handles inbound calls related to both call center operations and assigned account follow-up. The ideal candidate demonstrates professionalism, empathy, and accuracy, balancing efficiency with a high-quality patient experience.

Job Overview

• Job Types: Part-time, Full-time

• Work Setting: Work from home

• Location: Remote (Worldwide)

• Salary: (USD) $16 – $20 an hour

• Employer: Excalibur DDPM

Responsibilities

• Handle inbound patient calls in a professional, empathetic, and efficient manner
• Respond to inbound inquiries from insurance carriers, attorneys, and other non–self-pay parties
• Manage assigned account inventory through timely and accurate account activity updates within Excalibur or client systems
• Meet or exceed daily productivity targets, including patient and guarantor account touches
• Establish payment plans in accordance with client guidelines
• Secure full and partial payments from patients following established protocols
• Perform account research and resolve balances related to self-pay, financial assistance programs (FAP), and insurance inquiries
• Accurately document all patient interactions within client and/or Excalibur systems
• Conduct initial screenings for financial assistance program eligibility per client requirements

Requirements

• Strong patient-focused customer service skills with a high level of empathy
• Ability to multitask across multiple systems with strong organizational skills
• Excellent written and verbal communication skills
• Proficiency in Microsoft Office (Word, Excel, PowerPoint)
• Knowledge of HIPAA regulations and healthcare privacy standards
• Ability to build rapport with patients, leadership, and team members
• Team-oriented mindset with a commitment to collaboration
• Interest in and passion for the healthcare industry

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