Summary

We are seeking a fully remote Customer Support Representative. Schedule flexibility is important, as shifts may vary. The initial schedule will be Sunday through Thursday, 11:00 a.m. to 7:00 p.m. ET, with the possibility of changes over time.

This is a contract-to-hire role (U.S.) or an international consultant position (outside the U.S.).

• For international candidates: Compensation will be set in line with competitive local market rates for this role and level of experience.

Job Overview

• Job type: Full time/ Part time
• Work setting: Work from home
• Location: Remote (Global)
• Salary: Competitive pay
• Employer: Boom Entertainment

Responsibilities: 

• High volume live Customer Support for contest entrants via email and live chat feature – Zendesk and Intercom
• Handling support requests and escalating them to the appropriate parties
• Monitor for critical site issues and escalate to the proper channels to ensure a speedy resolution
• Resolve contest inquiries regarding sporting rules & account and billing inquiries from users
• Requests include: verifying user identities during sign-up, gameplay questions, the status of withdrawals, and more

Qualifications: 

• 2+ years of experience in a customer support or operations role (sports, tech, start-up, a plus)
• Proven ability to handle high-stakes, time-sensitive customer inquiries with empathy and professionalism, particularly in real-money or high-engagement environments
• Knowledge of and enthusiasm for sports, sports gaming, and technology are a must
• Knowledge of online gaming fraud, payments, gaming tools, systems, and reports is highly preferred
• Demonstrated curiosity and initiative in using AI tools to improve speed, clarity, and quality of work.
• Ability to work autonomously, prioritize effectively, and make sound decisions in a fast-paced remote environment
• Must be located in one of the following time zones: EST, CST, MST, or PST
• Experience working with Customer Support tools like Zendesk and Intercom
• Outstanding written communicator
• Collaborative, team-oriented mindset
• Strong internet connection and reliability

This role is not for you if:

• You prefer a steady state job where priorities rarely change.
• You want highly detailed instructions before starting work.
• You are uncomfortable owning deadlines and accuracy without close oversight.
• You do not enjoy improving processes, documentation, and structure where gaps exist.

If you’re excited about this role and confident in your fit, you’re welcome to reach out to our Head of Customer Support on LinkedIn or email careers@booment.com with the subject line: Application for Boom – [Role] – [Your Name], with a brief note explaining why Boom should hire you for this role. To be considered, candidates must have applied through our portal.

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