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Summary
We’re looking for a Lifecycle Operations associate to run Fay’s outbound outreach and early lifecycle engagement. You’ll own daily SMS workflows, manage inbound patient conversations, keep data clean and compliant, help improve conversion from warm intent to booked appointments, and own outbound marketing emails. This role is heavily executional and operational, with a strong focus on quality, compliance, and impact.
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Job Overview
- Job type: Full time/ Part time
- Work setting: Work from home
- Location: Remote (Worldwide)
- Salary: Competitive pay
- Employer: Fay
Responsibilities
- Write and send 2-3 marketing emails/month
- Execute daily SMS outreach to warm leads using Metabase, Customer.io, Front, and Zapier workflows
- Manage inbound replies, respond to patients, and escalate issues appropriately
- Track performance (responses, conversions, opt-outs) and maintain data hygiene
- Collaborate with Growth, Ops, Marketing, and Support to improve lifecycle flows
- Support iterative testing of cadence, copy, and follow-up strategies
Requirements
- 1–3 years in lifecycle operations, growth ops, CRM, or similar roles
- Hands-on experience with tools like Front, Google Sheets/Excel, Zapier, Customer.io, or no-code automation
- Strong written communication and attention to detail
- Comfortable owning operational processes end-to-end
- Able to strategize, market and speak to multiple audiences — from doctors to leads to employees of partner companies
- Healthcare or lifecycle experience is a plus
Why It Matters
You’ll own a high-impact, measurable patient engagement channel and help shape Fay’s lifecycle infrastructure as we scale.
Benefits
Competitive salary and a remote-friendly culture.
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Fay is an equal opportunity employer. We celebrate diversity and are committed to creating an inclusive environment for all employees.
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