Job Overview
- Job Types: Part-time, Full-time
- Work Setting: Work from home
- Location: Remote
- Salary: $15.50 – $18.00 per hour
- Employer: AAA
RESPONSIBILITIES
- Serve Members/non-Members through telephone, email, and web chat channels by selling and servicing air, car, rail, and hotel reservations. A concentration on Club Owned and 5 Diamond vendor products is required.
- Book and counsel Members/non-Members on primarily domestic air, rail, hotel, and car reservations.
- Operates and is familiar with applicable automated airline reservation and ticketing system as well as travel partner booking sites. Assumed proficiency within six months.
- Complies with all ARC regulations and Club policies and procedures in the collection and handling of assets.
- Maintains Audit compliant files and indexes relevant travel documents using the DocuWare storage platform
- Answers and accurately processes incoming telephone calls, e-mails, and web chat sessions related to AAA travel while demonstrating a pleasant and professional manner in compliance with quality guidelines while actively looking for upsell and cross sell opportunities to meet Members’ needs.
- Create and maintain long-term relationships with travel clients to foster repeat business.
- Meets or exceeds established minimum production/performance requirements.
- Participates as a user in testing of new systems/procedures.
- Demonstrates creative problem solving skills and identifies alternatives; considers the likely impact of decisions before implementing them.
- Keeps current on new developments, products, services, policy changes, etc., and applies them correctly in performing tasks; maintains a high level of expertise in technical/functional areas as they relate to AAA travel platforms.
- Assists Members with auto travel plans by providing hotel reservations along planned route.
- Other duties as assigned.
Requirements & Qualifications
- High school diploma or equivalent.
- One year previous sales and/or customer service experience.
Knowledge Skills And Abilities
- Ability to respond to customer inquiries and interact with others in a high-volume contact center environment.
- Effective written and oral communication skills to handle telephone, email, and web chat interactions as well as other job functions.
- Ability to work effectively with Associates throughout the ACA organization.
- Proficiency in PC usage as well as GDS and other travel platforms.
- Participates as a user in testing of new systems/procedures.
- Strong customer service, problem resolution, and sales skills.
- Ability to work overtime and/or holidays necessitated by business and/or weather conditions.
To the qualified candidate, we offer:
- Work from home.
- Computer equipment provided.
- 6 Paid Company Holidays plus 2 floating Holidays
- Paid virtual training.
- Company- wide Career mobility opportunities
- 3+ weeks of Paid Time Off in addition to paid Holidays
ACA is an equal opportunity employer and complies with all applicable federal, state, and local employment practices laws. At ACA, we are committed to cultivating a welcoming and inclusive workplace of team members with diverse backgrounds and experiences to enable us to meet our goals and support our values while serving our Members and customers. We strive to attract and retain candidates with a passion for their work and we encourage all qualified individuals to apply. It is ACA’s policy to employ the best qualified individuals available for all positions. Hiring decisions are based upon ACA’s operating needs, and applicant qualifications including, but not limited to, experience, skills, ability, availability, cooperation, and job performance.
