About PracticeTek
Stop scrolling-your dream job might just be here! At PracticeTek, we don’t do ordinary; we do bold ideas, big impact, and endless opportunities to grow. Imagine working with teammates who celebrate your wins, challenge you to think bigger, and cheer you on every step of the way. Imagine building solutions that actually change lives and reshape how healthcare works. That’s the vibe here: high-energy, high-impact, and 100% human. Ready to jump in? Let’s go!
We’re on a mission to revolutionize healthcare practices effortlessly, and we live out our brand promise every day: being the Trusted Partner in retail healthcare. PracticeTek is one of the largest retail healthcare tech providers in North America, offering everything a practitioner would need, from pre-encounter workflows to practice management, analytics, digital intake forms, marketing tools, EHRs, and payment systems, for a whopping 40,000+ clinics worldwide. Over the years, we’ve brought together the best-in-class platforms that serve the Chiropractic, Wellbeing, Vision, and Dental providers and their patients, and we are united by one mission: to revolutionize retail healthcare practices effortlessly. Here, you’ll have the flexibility to contribute across multiple brands, each offering a unique path for growth. Whether you’re building products, supporting customers, or driving strategy, your journey with PracticeTek is full of opportunity.
We believe in showing up with consistent care, staying always ahead, keeping our approach market-in, making every experience feel effortless, owning it openly, and striving to do right in every decision. These aren’t just words; they’re how we live, work, and make an impact together.
Job Overview
- Job Types: Part-time, Contract
- Work Setting: Work from home
- Location: Remote (Worldwide)
- Salary: $21.00 – $24.00 an hour
- Employer: Practicetek
Responsibilities
Efficient Case and Call Handling
- Respond promptly and professionally to Tier 1 support tickets via email, phone, and chat.
- Document and resolve cases within established SLAs using Salesforce and Freshdesk to maintain accurate, consistent records.
Customer Satisfaction & Experience Enhancement
- Provide an empathetic, solutions-focused experience for every customer interaction.
- Send CSAT surveys post-resolution, analyze trends, and share insights with the team to support continuous improvement.
Cross-Department Coordination & Documentation
- Collaborate across teams by accurately recording and communicating case details.
- Develop and maintain internal and customer-facing knowledge base articles.
- Track and escalate recurring issues to Tier 2 or management to ensure timely resolutions.
Platform & Process Proficiency
- Leverage internal tools to manage workload, document interactions, and schedule follow-ups.
- Stay current on process updates, products, and workflows to ensure consistent, high-quality support.
Team & Project Support
- Contribute to light project management tasks, including progress tracking and deliverable updates.
- Participate in process improvement initiatives and internal documentation updates to enhance team efficiency.
Requirements & Qualification
- 2+ years of experience in customer success, account management, or a related field, preferably in a SaaS or technology company.
- High School Diploma or GED required. Associate’s degree or Bachelor’s degree in Business, Marketing, Communications, or a related field is a plus.
- Strong communication and interpersonal skills, with the ability to build rapport and trust with customers.
- Excellent problem-solving and critical-thinking abilities.
- Ability to manage multiple accounts and projects simultaneously.
- Thrives in a fast-paced, evolving environment with shifting priorities.
- Technical aptitude and a willingness to learn new software and systems.
If you’re excited to bring your ideas, energy, and expertise to a team that’s shaping the future of healthcare, we can’t wait to hear from you. Apply today and let’s make healthcare simpler, smarter, and Better.Together.
PracticeTek is an Equal Opportunity Employer. We are committed to creating an inclusive environment where all employees feel valued and supported. All qualified applicants will receive fair treatment without regard to race, color, religion, sex, sexual orientation, gender identity or expression, national origin, ancestry, citizenship, age, disability, veteran status, genetic information, marital status, uniformed service status, or any other characteristic protected under applicable law.
This job description is not a contract of employment and does not alter the at-will relationship between PracticeTek and its employees.
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