Veterans Global Consulting is a fast-growing, mission-driven firm dedicated to assisting veterans through the VA disability claims process. We operate with integrity, structure, and professionalism. We are seeking a highly organized, proactive Personal Assistant to directly support the Director of Operations and assist with daily administrative and operational workflows.
This is a high-trust, high-responsibility role for someone who thrives in structured systems and fast-paced environments.
Job Overview
- Job Types: Part-time, Full-time
- Work Setting: Work from home
- Location: Remote (Global)
- Salary: (USD) $18 – $19 an hour
- Employer: Veterans Global Consulting
This is a full-time remote position with variable hours based on business demand. Some evenings and occasional weekends may be required.
The ideal candidate is proactive, detail-oriented, systems-minded, and comfortable managing multiple operational platforms at once. You must be professional, dependable, and capable of handling confidential client information with discretion and accuracy.
Responsibilities
Calendar & Scheduling
- Manage complex calendar coordination
- Confirm client and provider appointments
- Send reminders and track reschedules
- Monitor deadlines and time-sensitive tasks
Communication & Phone Support
- Handle incoming calls using multi-line phone systems with excellent phone etiquette
- Draft professional emails and client communications
- Monitor Slack channels and flag urgent matters
- Assist with internal leadership communications
- Ensure follow-ups are completed timely and accurately
Quality Assurance (QA) & Administrative Support
- Perform Quality Assurance reviews on documents prior to submission to ensure accuracy, completeness, and formatting standards are met
- Verify client information, dates, documentation consistency, and proper file organization
- Identify discrepancies or missing information and escalate appropriately
- Prepare, proofread, and transcribe documents, reports, emails, and correspondence with accuracy and clarity
Google Sheets & Workflow Tracking
- Create, manage, and maintain organized Google Sheets to track tasks, deadlines, client follow-ups, and operational workflows
- Develop structured tracking systems that improve accountability and efficiency
- Utilize formulas, dropdown menus, conditional formatting, and basic automation within Google Sheets
- Maintain real-time visibility on open items and report status updates as needed
Operations & Systems Management
- Assist with task management systems (ClickUp, Dubsado, or similar platforms)
- Maintain organized digital filing systems
- Track invoices, fax confirmations, documentation, and internal workflow items
- Support intake and preparation departments with coordination and follow-up
Special Projects
- Hiring coordination
- SOP updates and documentation
- Research tasks
- Administrative support for operational initiatives
Schedule Expectations
- Full-time position
- Hours will vary based on operational needs
- Must be available during Eastern Standard Time business hours
- Some evening and weekend availability may be required
- Flexibility and responsiveness are essential
Qualifications
- 2+ years experience as a Personal Assistant or Administrative Assistant
- Strong written and verbal communication skills
- Experience using multi-line phone systems
- Strong proficiency in Google Workspace
- Demonstrated ability to create and manage structured Google Sheets
- High attention to detail
- Exceptional organizational skills
- Ability to handle confidential information professionally
- Reliable internet connection and dedicated home workspace
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