Summary
Our team is looking for a friendly Customer Support Team Lead that genuinely cares about providing amazing service to all customers. This person must have experience in managing / supervising customer support agents.
Job Overview
- Job type: Full time
- Location: London
- Salary: Competitive pay
- Employer: LGDG GROUP
RESPONSIBILITIES:
Maintain high standards of customer service to hit company KPIs
Monitor support metrics to understand how we are doing
Be your team’s biggest cheerleader, through the ups and downs
Proactively coach support agents to continually raise standards and improve performance
Keep a friendly relationship with our suppliers
Regularly review customer support systems and processes for ways we can optimise how we work
Admin including making shift schedules, approving team holiday etc.
WE OFFER YOU:
Remote work from home
Salary depending on experience
Friendly working environment with the best team
Opportunity for a full-time or part-time role, for the perfect candidate
Period leave (2 days per month)
Perks such as free apparel from our stores
HOW TO APPLY:
To apply, please f ill in this application form (click here) . Please be yourself – we want to hear from you, not Chat GPT!
Please note: we will not consider any applications that do not have at least 1-2 years of leading in a customer support team.