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Customer Service Apprentice at Tricel – Weston-super-Mare

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Summary

Is a global market leader in the manufacture and installation of large- and small-scale water storage tanks, fire sprinkler tanks and biofilters. With over 60 years’ experience, our manufacturing and distribution abilities allow us to provide our product solutions throughout the United Kingdom and worldwide. Part of the Tricel group who are a global provider of high-performance solutions for the Water, Environmental, Construction and Materials industries. Our company ethos “Generations of Innovation” is built around three interlinking themes: Innovation, Quality and Heritage.

At Tricel, the customer is at the heart of everything we do. As a Customer Sales Apprentice, you’ll be a valued member of a supportive, fast‑paced team where you can learn, grow, and thrive.

Job Overview

  • Job type: Apprenticeship
  • Location: Weston-super-Mare
  • Salary: £15,579 – £24,751 a year
  • Employer: Tricel

 

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Responsibilities

You will receive hands‑on training and support to gain experience across:

  • Responding to customer enquiries
  • Guiding customers through the sales process
  • Preparing and processing orders
  • Supporting dispatch and after‑sales communications
  • Building strong product and systems knowledge
  • Working collaboratively with the internal and external sales

 

Requirements

You’ll be a great fit if you have:

  • GCSEs or equivalent
  • Level 2 English and Maths (or willingness to achieve them)
  • Strong communication and interpersonal skills
  • Good IT skills
  • Excellent attention to detail
  • A positive approach to customer care
  • Problem‑solving skills
  • Enthusiasm for working in a fast‑paced team environment

Benefits at Tricel Weston

We take care of our people. You’ll enjoy:

  • 24 days annual leave + bank holidays
  • Flexi‑benefits – option to increase annual leave
  • Employee Assistance Programme – wellbeing support for you and your family
  • Annual bonus scheme
  • Company pension
  • Full training and career development support
  • Employee Recognition Scheme
  • Christmas Voucher

Salary & Hours

  • £24,751 per year
  • 37.45 hours per week (Monday – Thursday 8.30 a.m. – 5.00 p.m. & Friday 8.30 a.m. – 4.00 p.m.)
  • 45‑minute daily lunch break

Next Steps

If your application is suitable, you will be invited to an initial phone screening within 14 days of applying.

Ready to start your career journey?

Apply today and join the team at Tricel Weston!

Job Type: Apprenticeship

Pay: £15,579.00-£24,751.00 per year

Work Location: In person

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