Summary
The Customer Service Specialist position is a full-time, non-exempt, hybrid remote position that operates out of Colorado Christian University’s Financial Aid office, a department with integrated student service functions. The Customer Service Specialist maintains excellent student support in the areas of financial aid, payment arrangements, and student accounts and resolves student financial issues while pro-actively assisting students and parents to successfully investigate all payment options. The Customer Service Specialist also supports and assists inbound and outbound communication from students with all accompanying questions and concerns.
Job Overview
- Job type: Full time
- Work setting: Work from home
- Location: Remote (must reside and work legally in the U.S. All work must be performed within the U.S.)
- Salary: $17.00 – $18.25 per hour
- Employer: Colorado Christian University
Responsibilities
- Faith-friendly: CCU’s culture is unique to higher education. Where else can you pursue academic excellence yet read the Holy Bible, pray with teammates and students at work, and work to impact our culture in support of Christian values?
- Convictionally Christian: As a university, we have an enduring commitment to Christ, his kingdom and the truth of God’s Word.
- Live out your calling: We are a traditional evangelical university where you can invest your God-given talents and abilities alongside coworkers and teammates, while having a profound influence on students as they deepen their relationship with Jesus Christ.
- Equip students for kingdom work: You can be a part of helping students discover their callings and preparing them for positions of significant leadership in the church, business, government, education, and other professions, as a key part of our University’s Strategic Priorities.
Requirements
- Desire to develop client relationships and provide excellent customer service with internal and external constituencies.
- Ability to process multiple tasks and a wide variety of constituent issues.
- Proficiency in a computer environment and able to handle confidential information with integrity.
- College degree is preferred. Key Job Duties
- Contribute to CCU’s mission: Christ-centered higher education transforming students to impact the world with grace and truth. In this role, the Customer Service Specialist contributes to the mission by promoting Christ-centered higher education and by exemplifying Christ as they establish relationships with students and their parents.
- Troubleshoot account issues regarding payments, student aid, and financial arrangements.
- Work with new and current students to ensure payment/aid is in place.
- Respond to inbound calls, e-mails, and walk-in visits, and initiate outbound communication to students regarding financial aid and student account concerns.
- Understand and communicate CCU policies and processes.
- Perform other duties as assigned. Work Environment
While performing the duties of this job, you may be required to walk, stand, sit, reach with hands and arms, balance, stoop, speak with clarity, and have appropriate vision and hearing capabilities. The employee must occasionally lift and/or move up to 25 pounds.
What we offer our employees:
We offer competitive compensation and benefits packages to all employees. Our benefit package includes: a tuition waiver program, excellent healthcare, generous paid time off, matching 403(b) retirement plan, and additional organizational paid benefits and voluntary benefit offerings. Pay and benefits will be discussed in more detail as candidates progress through the interview process.
Colorado Christian University’s pay philosophy is based on internal and external data for pay equity; along with budgetary considerations for effective stewardship. Pay will be assigned based on relevant experience at a range of $17.00 – $18.25 per hour. We reserve the right to pay an equitable rate that we believe is within our salary structure or that may fit a candidate’s qualifications or experience for the job. A wage range posted is not a guarantee of a specific wage range for a job offer. CCU reserves the right to make pay decisions based on economic and equity considerations to attract the best possible talent. CCU does not determine pay based on sex or any other protected status.