Summary
We’re looking for an eager early-career go-to-market (GTM) and operations professional who is excited to learn, take ownership, and wear multiple hats. This isn’t a role where you’ll only do sales or only customer success. You’ll gain exposure across the entire customer journey, from demos and onboarding to billing, renewals, implementation, and operations.
Job Overview
- Job type: Full time/ Part time
- Work setting: Work from home
- Location: Remote (Worldwide)
- Salary: $75,000 – $95,000 annually.
- Employer: Gather
Responsibilities
- Support customers throughout their journey, from initial onboarding to renewals and ongoing success.
- Own and navigate the GTM tech stack including Hubspot, Stripe, and other internal admin tools.
- Build your customer-facing skills by learning how to successfully conduct calls, live demonstrations, and implementation sessions.
- Help investigate customer billing questions, subscription changes, invoices, and payment issues.
- Ensure data accuracy across customer records and account details in our CRM, HubSpot.
- Partner with Product, Engineering and Support to resolve customer issues quickly.
- Identify opportunities to improve internal processes and customer experience.
- Capture customer insights to help shape our product and GTM strategy.
- Provide high-impact support across operations, sales, customer support, documentation, and/or special projects.
Requirements
- 1–3 years of experience at a B2B SaaS or tech company in Customer Success, Sales, Account Management, Revenue Operations, Support, and/or a similar customer-facing role
- A strong bias for action and track record of following through on commitments from start to finish
- Hands-on experience with HubSpot and familiarity with Stripe (or similar digital billing system)
- Excellent written and verbal communication skills
- Quick to learn, adopt, and master new systems and tools
- Strong organizational skills with high attention to detail
- Excitement for an evolving startup environment, where every day presents new opportunities
- Curious, resourceful, and eager to learn
- Fluency in Portuguese is a strong plus. Fluency in Spanish is also a plus but not required.
US Salary Range
At Gather, compensation may vary outside of this range depending on a number of factors, including a candidate’s qualifications, skills, competencies and experience, and location. The base salary range for this position in the selected city is $75,000 – $95,000 annually.
Base pay is one part of the total package provided to compensate and recognize employees for their work, and this role will be eligible for bonus opportunities.
Benefits
- Work remotely out of a state-of-the-art virtual office!
- Competitive compensation including benefits and bonuses
- Comprehensive medical, dental, and vision insurance for employees and their dependents
- 401k and matching program
- Generous PTO policy and Gather days to recharge
- Monthly meal stipend to keep you nourished
- Remote work, education, and wellness stipend
- Support for family planning & gender-affirmation
- The opportunity to join a passionate team in making remote work fun!
Gather is committed to building an inclusive and equitable workplace for individuals of all backgrounds. We strive to build a workplace where employees feel comfortable bringing their authentic selves to work, everyday. Qualified applicants will receive consideration for employment without regard to race, color, ethnicity, religion, sex, sexual orientation, gender perception or identity, national origin, age, marital status, pregnancy or parental status, protected veteran status, disability status, or any other basis prohibited by law. Additionally, we’re committed to providing access, equal opportunity and reasonable accommodation for individuals with disabilities in employment. If reasonable accommodation is needed to participate in the job application or interview process, to perform essential job functions, and/or to receive other benefits and privileges of employment, please notify the recruiter you are working with. We also ask that all applicants consider answering the voluntary demographic questions on our job application to help us track the inclusivity of our recruiting efforts and programs. Answering these questions is entirely voluntary and your answers will not be shared with the hiring team and will not impact the hiring decision.