Job Overview
- Job type: Full time
- Work setting: Work from home
- Location: Remote (Worldwide)
- Salary: Competitive pay
- Employer: The Global Talent Co
Responsibilities
- Handling customer enquiries and complaints via live chat — professionally, promptly, and in German
- Flexing your availability up during campaign peaks, including monthly campaigns and seasonal peaks like Black Week and pre-Christmas
- Resolving issues with empathy and efficiency, ensuring customers feel heard and helped
- Representing the brand’s voice accurately across every interaction
- Identifying recurring issues or patterns and flagging them to the wider team
- Keeping records accurate and up to date
- Collaborating with internal teams where needed to resolve customer issues end-to-end
Requirements
- Native or near-native German speaker — this is a firm requirement; all customer communication is in German
- Excellent written German — clear, warm, and professional; this will be assessed during the interview process
- Prior experience in an ecommerce environment — you understand how online retail works and what customers expect
- Some background in customer-facing communication, whether via chat, email, or phone
- Calm under pressure and comfortable handling complaints or difficult interactions with professionalism
- Genuinely available for on-demand scheduling — comfortable with a flexible, campaign-driven workload rather than fixed weekly hours
- Able to commit to a baseline of 40–60 hours per month, with openness to additional hours during peak periods
- Reliable and self-motivated — you manage your own schedule and follow through on your commitments
- Comfortable working remotely and independently within a structured team environment
What’s On Offer
- Competitive hourly rate (discussed during the interview process)
- Fully remote position — work from anywhere
- Guaranteed baseline of 40–60 hours per month, with the opportunity to pick up more during peak periods
- Flexible scheduling within each campaign window
- Paid annual leave
- Exposure to a fast-moving, high-growth consumer brand
- Access to The Global Talent Co.’s wider professional community of 25,000+ global professionals
At The Global Talent Co., we believe great talent exists everywhere. We’re proud to connect professionals across the globe with companies that value what they bring.