Summary
We view support as a long-term career, not a stepping stone. Some of our most valued HEs have been here for a decade or more. We also strongly believe in growing and challenging our employees, and we promote internally for leadership (including senior leadership). In addition to leadership, Happiness work spans a broad range of functions, and new teams and roles are being introduced on a regular basis. In this role, you’ll have many opportunities to build new skillsets and to work on new initiatives with product, marketing, talent, data, and more. Our Happiness Engineers have transitioned to roles in every possible capacity, both within Happiness and all across Automattic.
Job Overview
- Job type: Full time
- Work setting: Work from home
- Location: Remote (Worldwide)
- Salary: $40,000-$68,000 USD
- Employer: Automattic
Requirements
- WordPress and/or WooCommerce experience – While you don’t need to have a background in professional WordPress support, you do need hands-on experience beyond just building a couple of personal sites. Be specific about your background in your application.
- Customer support experience – You’ve worked in technical support, customer experience, or customer success, ideally with high-volume end users, and loved it.
- Initiative and impact – You’ve gone beyond daily tasks to improve things at your company, with measurable results. Boosted retention? Created efficient solutions? Delivered strategic insights? Tell us.
- Exceptional communication – You build trust with developers, agencies, enterprise clients, and non-technical users alike. Fluent English is required (multilingual is a bonus).
- Self-starter mentality – You’re independent, you never miss deadlines, and you thrive in a high-autonomy environment. You learn on the job and manage your workload without heavy oversight.
- Unique expertise – Whether you’re a deeply technical troubleshooter, eCommerce expert, experienced leader, or operational genius, tell us how your background makes you perfect for this role. We value diverse experiences!
- AI fluency – You actively use AI tools to do better work, not just as a search engine. You’ve moved beyond prompting into building workflows, automations, or tools that create real value — for yourself or others. Whether you’ve shipped a Claude Code project, designed team-level processes around AI, or done something in between, you understand that AI is changing how we work.
Salary range: $40,000-$68,000 USD – Please note that salary ranges are global, regardless of location, and we pay in local currency. We are searching for high-caliber candidates with the skills and qualities to have a net positive for Automattic. Pay will reflect the potential contribution and the impact you can bring, which may, in some cases, go beyond the range stated.
We’re pleased to offer a straightforward, competitive base salary, providing financial clarity without complex variable components. This isn’t your typical work-from-home job: we are a fully-remote company with an open vacation policy.