Summary

We are looking for a tech-savvy Customer Support Specialist to join our team. In this role, you will be the first line of help, resolving technical issues and ensuring our clients have a seamless experience with our platform.

Job Overview

• Job type: Full time/ Part time
• Work setting: Work from home
• Location: Remote (Worldwide)
• Salary: Competitive pay
• Employer: Choice

Responsibilities

Handle inbound technical requests via live chat (Intercom) and voice calls (Ringostat).

Resolve minor technical issues independently and escalate complex cases to the technical team.

Manage an average workload of 350–400 tickets per month with high quality.

Handle and de-escalate customer complaints, aiming for professional win-win resolutions.

Work in a shift-based schedule (9:00–17:00, 12:00–20:00, 14:00–22:00) including two weekends per month.

Requirements

Fluent in the local market language, min. C1 with clear pronunciation.

Working proficiency in English B1-B2 for internal communication.

Background in Customer or Technical Support (B2B experience is a plus).

Comfortable working with KPIs focused on response and resolution time.

Tech-savvy with a genuine interest in growing professionally in a technical direction.

Calm under pressure and able to manage difficult customer situations constructively.

What We Offer:

Competitive compensation consisting of a fixed salary and performance-based bonuses.

Regular performance reviews and clear paths for career and leadership growth.

Work in a multicultural product company with a supportive and healthy culture.

Opportunity to influence internal processes and improve the customer experience.

Flexible environment where your performance directly boosts your rewards.

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