Job Overview
- Job type: Full time
- Work setting: Work from home
- Location: Remote (Worldwide)
- Salary: Competitive pay
- Employer: dataforest
Responsibilities
- Handle more complex L2 tickets in day-to-day operations; In-depth error analysis at the application, system and platform level
- Challenging topics include: For example, virtualization/HA/storage-related cases, firewall/VPN, performance/stability issues, complex migrations
- Coordinate incidents: Prioritize, hold strings, derive concrete improvements from disruptions
- Define standards: Evolve runbooks, escalation rules, minimum ticket dates, and support procedures
- Strengthen the team: Coaching L1/L2, reviewing procedures, sharing knowledge
Requirements
What you should bring with you
- Deep Linux and service stack know-how: System behavior, load/error patterns, side effects of changes
- Web/mail stack at a high level: Experience with web servers (e.g., NGINX, Apache), PHP runtimes, databases, caching layers, and reverse proxies (e.g., HAProxy, Traefik), including typical hosting architectures such as app/DB separation, replication, or clustering
- Platform and virtualization expertise: Experience with virtualized environments, HA concepts, and storage (e.g., Proxmox, KVM, Ceph, or equivalent)
- In-depth error analysis: Analyze and resolve complex issues at the application, system, and platform level. You think beyond the individual case and take into account dependencies and effects on other systems.
- Technical Leadership and Communication: You can develop colleagues technically, set standards and improve working methods. Good German, good English for customers, documentation and manufacturer communication.
Plus, if you have it: Deep Proxmox/Ceph Specialization · IaC/Ansible · Firewall/VPN/WAF experience (e.g. WireGuard, OpenVPN, iptables/nftables) · Complex migration projects · Monitoring/observability depth (e.g. checkmk, Prometheus)
Why us?
What you get in return
- 100% remote, free hardware choice. Linux setups expressly welcome
- Home office allowance
- 30 days of vacation
- Professional development: Whether in the direction of system administration, network or development. We support you in moving in the direction that suits you.
- A small team where people know each other and don’t disappear behind ticket numbers
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This is how the application
process works by answering a few questions → a video call to get to know each other (approx. 30 minutes) → video call with interview and work samples (approx. 90 minutes) → decision.
About us
dataforest has been at home in the hosting and infrastructure world since 2009 – at that time still as PHP Friends. What once started as a side business for its own customer projects is now a company with several brands, its own platforms, its own network, its own hardware in various data centers and over 22,000 customers.