Housing Support Officer (Sponsorship Available) at Liverpool City Council

Job Summary

Liverpool City Council is looking for a Housing Support Officer to provide a comprehensive range of office, management support and customer service functions within the Housing Directorate.

The role focuses on housing allocations, known as Property Pool Plus, including assessing, reviewing and processing housing applications.

The Housing Support Officer will also provide appropriate guidance to service users, respond to customer enquiries and support the consistent application of the Property Pool Plus housing allocations policy.

Job Details

• Employer: Liverpool City Council

• Job Title: Housing Support Officer

• Location: Liverpool, United Kingdom

• Salary: £32,046 – £36,581 per year

• Job Type: Full-time

• Closing Date: Midnight on Monday 26 October 2026

Main Duties of the Job

As a Housing Support Officer, you will:

• Provide a comprehensive range of office, management support and customer service functions within the Housing Directorate on housing allocations, known as Property Pool Plus.

• Assess, review and process housing applications and provide appropriate guidance to service users of Property Pool Plus.

• Provide responses to customer enquiries regarding housing application decisions that have been made in line with the Property Pool Plus housing allocations policy.

• Provide clear, accurate policy guidance and deliver training to administrative staff, ensuring housing applications are processed consistently in line with the Property Pool Plus housing allocations policy.

About Liverpool City Council

Liverpool is home to vibrant, energetic and engaged communities, with people who take real ownership of their local area and are passionate about making the city a better place.

Liverpool City Council has ambitious targets to meet and needs people who are driven, dynamic and ready to deliver the very best for its communities.

Public service is more important than ever, and this role represents an opportunity to make a difference to communities by transforming the way the Council works and placing residents at the heart of everything it does.

Working at Liverpool City Council provides an opportunity to contribute to your community and make a positive impact on the lives of residents.

The Council’s values shape how it works to deliver public services and how it communicates with the residents it serves.

Liverpool City Council cares about achieving the best outcomes for local people through its public services.

Liverpool is a world-famous, thriving city with a rich culture, affordable housing, good schools and beautiful green spaces – there’s something for everyone.

Employee Benefits

Liverpool City Council offers the following benefits:

• Annual Leave: At least 27 days holiday, plus bank holidays, rising to 32 days after 5 years’ service (pro rata if part-time), with the option to purchase further days.

• Agile Working: A “Flexibility First” approach to agile working, where flexibility is the norm rather than the exception (role dependent).

• Pension Scheme: Part of the Local Government Pension Scheme, with the option to join the AVC Scheme.

• Career Progression: Opportunities and training through a wide range of high-quality learning.

• Health and Wellbeing: Support including Employee Assistance Programme.

• Cycle to Work and Travel Pass Schemes.

• Drive Time – a salary sacrifice car lease scheme.

• Family-friendly policies with enhanced leave.

• Discounted Gym Memberships.

• Employee Volunteering Scheme.

• Medicash.

Recruitment Dates and Interview Information

• Closing Date: Midnight on Monday 26 October 2026

• Shortlisting Date: TBC

• Interview Date: TBC

• Interview Type: Face-to-face

Liverpool City Council reserves the right to close this vacancy early.

Once the role has closed, applicants will not be able to submit an application, and the Council will be unable to reopen the vacancy for completion.

Applicants are strongly encouraged to submit their applications well in advance of the closing date to avoid disappointment.

Equality, Diversity and Reasonable Adjustments

Liverpool City Council is committed to fostering a workforce representative of the communities it serves.

As an Equal Opportunities Employer, the Council believes in appointing candidates based on their skills, experience, qualifications and abilities.

To support this commitment, Liverpool City Council guarantees an interview to candidates from under-represented groups who meet the minimum essential criteria for the role.

If you require any reasonable adjustments in line with the Equality Act 2010, such as an application form in a different format or additional time to complete your application, please contact:

Email: recruitment@liverpool.gov.uk

Application Process

Although Liverpool City Council advertises on Jobs Go Public and other websites, applications will be directed to the Council’s Tribepad system.

All communication regarding your application for this post will be sent to the email address registered on Tribepad, including your invitation to interview if shortlisted.

Applicants should check their emails regularly, including Spam/Junk folders, after the closing date for notifications.

Please ensure you complete your full profile, work and education history in Tribepad.

Right to Work in the UK and Visa Sponsorship

Eligibility to work in the UK will be verified in the final stages of the selection process.

All candidates must either already have a right to work in the UK before commencing employment or meet the Home Office criteria for visa sponsorship.

Candidates who require sponsorship should evaluate the Home Office eligibility criteria for a Skilled Worker visa before applying.

Please note: This is not legal advice, and Liverpool City Council advises applicants to seek their own independent legal advice tailored to their personal circumstances.

How to Apply

If this opportunity interests you, head to the company’s official website for full details — click here to submit your application.