Assistant Service Manager (Sponsorship Available) at Homerton Healthcare NHS Foundation Trust

Job Summary

The role of Assistant Service Manager is a practical one, and the post holder will work as part of the management team responsible for the division. The post holder will report to one of the Service Managers within IMRS.

The post holder will be responsible for a number of key areas. Firstly, they will work closely with the divisional management team in the operational management of its clinical services. Within the management of the division, they will have a role in operational management and also in the management of staff.

The division aims to provide high-quality clinical care across all its services. Short outpatient waiting times are key to the provision of high-quality services.

The Assistant Service Manager will lead on the review and reporting of outpatient waiting times within the division. The post holder will ensure managers are provided with regular and up-to-date information about outpatient waiting times through the provision of regular reports.

Service Managers will use the information provided to decide on the appropriate course of action. Where extra clinics or lists are deemed necessary, it will be the responsibility of the Assistant Service Manager to coordinate these resources.

This function is key to supporting the Trust to achieve the national access targets, including the 18-week Referral to Treatment target and the Cancer Waiting Times Standards.

Job Details

• Employer: Homerton Healthcare NHS Foundation Trust

• Job Title: Assistant Service Manager

• Location: London, United Kingdom

• Salary: £47,951 to £56,863 a year

• Job Type: Full-time

• Closing Date: 16 November 2026

Main Duties of the Job

• Monitor outpatient PTLs, waiting times and appointment slot issues (ASIs), coordinating overbookings and additional clinics.

• Coordinate extra outpatient clinics, ensuring clinical, administrative, nursing, room and diagnostic resources are available.

• Maintain accurate logs of extra clinics, Extra Duty Forms and additional duties on HealthRoster, ensuring timely submission and payment.

• Oversee diagnostic validation, planned leave, clinic and theatre cancellations, and suspected cancer referral escalations.

• Produce monthly specialty reports, attend and minute service and Divisional Management Team meetings.

• Line manage and support administrative managers and teams, ensuring adequate staffing, budgetary control, performance against targets, staff development, induction and appraisals.

• Coordinate timely management, updating and closure of DATIX incidents in liaison with service managers and clinicians.

• Support resolution of PALS enquiries, complaint responses, Root Cause Analyses and Serious Incident Reports.

• Monitor diagnostic validation, Advice and Guidance requests, and outstanding EPR tasks.

• Review Not Checked Out, Incomplete Discharge Summary, Multiple Follow-Up Appointment and Clinic Cancellation reports, escalating issues and ensuring timely action.

• Support divisional audits and maintain data quality to minimise clinical, operational and financial risks.

About Homerton Healthcare NHS Foundation Trust

Homerton Healthcare NHS Foundation Trust is a high-performing and flourishing organisation serving the population of Hackney, East London, The City and beyond.

Homerton Hospital has recently attained the highest possible rating of “Outstanding” from the Care Quality Commission (CQC).

The integrated Trust provides comprehensive hospital and community health services for its local population and a range of specialist services for a wider group of patients. In addition, the Trust manages services out of St Leonard’s Hospital and the Mary Seacole Nursing Home.

Homerton aims to ensure equality and value diversity, and is committed to inclusion for all staff. This is reflected in its policies, procedures and People Plan. All staff are expected to embody the Trust values at all times.

Homerton is also committed, through its Fair Recruitment Standards, to ensuring all applicants are treated fairly.

The Trust has a proud tradition of supporting and developing its staff, including its well-regarded and valued nursing community, and all staff are able to take advantage of a great range of benefits.

Homerton is proud to have been included on the HSJ & Nursing Times Best Places to Work list.

Job Description

The full job description provides an overview of the key tasks and responsibilities of the role, and the person specification outlines the qualifications, skills, experience and knowledge required.

For both documents, please view the attachments on this page.

The person specification below is not the full person specification but outlines the criteria against which the application form will be assessed.

Person Specification

Education / Qualifications

Essential

• University degree in a relevant discipline OR equivalent certificate/diploma in management/leadership or equivalent experience.

• IT courses completed in Excel and Access or equivalent experience.

Skills / Abilities

Essential

• Prioritise workload, multi task and work to tight deadlines under pressure.

• Excellent interpersonal skills and the ability to engage and motivate clinical teams.

• Team work and leadership skills.

• Excellent IT skills including Outlook, Word, Excel and Access.

Experience

Essential

• Experienced administrator.

• Experience of operational management.

• Involvement in audit/research with demonstrated effect.

• Working within a multi-disciplinary team.

Desirable

• Experience of retrieving and understanding complex information from electronic databases.

• NHS experience.

• Experience of project management.

Knowledge

Essential

• Management principles and practice including performance management.

• Understanding of confidentiality issues.

• Knowledge of national access targets including the 18-week Referral To Treatment target and the Cancer Waiting Times.

Trust Values and Other Requirements

Essential

• Understanding and demonstration of the Trust Values.

• Commitment and adherence to equality, diversity and inclusion.

• Flexible approach to work.

Disclosure and Barring Service Check

This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions.

Certificate of Sponsorship

Applications from job seekers who require current Skilled Worker sponsorship to work in the UK are welcome and will be considered alongside all other applications.

For further information, visit the UK Visas and Immigration website.

From 6 April 2017, Skilled Worker applicants applying for entry clearance into the UK have had to present a criminal record certificate from each country they have resided in continuously or cumulatively for 12 months or more in the past 10 years.

Adult dependants (over 18 years old) are also subject to this requirement. Guidance can be found under Criminal records checks for overseas applicants.

How to Apply

If this opportunity interests you, head to the company’s official website for full details — click here to submit your application.