Join Our WhatsApp Channel
Skip to content
Employer: Lordship Windows Ltd
Job Title: Customer Service Administrator
Location: London, United Kingdom
Salary: £12.71 an hour
Job Type: Part-time
Full Job Description
Customer Service Administrator
Lordship Windows Ltd – Double Glazing Manufacturer
Lordship Windows Ltd is a busy double-glazing manufacturer looking for a friendly, organised and reliable Customer Service Administrator to join the team.
This is a great opportunity for someone looking to start or build a career in an office environment. No previous experience is required, as full training will be provided.
You will be dealing with customers who contact Lordship Windows Ltd through incoming telephone calls, emails and WhatsApp messages. Your role will be to understand their requirements, prepare and follow up quotes, answer questions and process orders accurately for the manufacturing team.
This is an inbound customer service role — there are NO cold calls, telemarketing or unsolicited sales calls. All customer enquiries are generated by people who have contacted the business themselves.
Working Hours
- Monday to Friday: 11:30am – 5:00pm
- 27.5 hours per week
- Every other Saturday: 9:00am – 2:00pm
- Saturday shift: 5 hours
Key Responsibilities
- Answer incoming telephone calls and assist customers with their enquiries
- Respond to customer enquiries received by email and WhatsApp
- Prepare and provide quotes based on customer requirements
- Answer questions and help customers choose the appropriate products
- Follow up on quotes and enquiries
- Take and confirm new orders
- Process orders accurately for manufacturing
- Handle customer payments
- Carry out general office administration and data entry
- Maintain accurate customer and order records
- Provide a friendly and professional customer experience
Pay
National Minimum Wage + commission on personal sales.
There is an opportunity to earn additional commission from sales generated through the customer enquiries you personally handle and convert into orders.
There is NO cold calling or telemarketing involved. You will be dealing with genuine customer enquiries that come into the business in person, by telephone, email and WhatsApp.
Requirements
- Basic computer skills, including email, typing and data entry
- Good communication and customer service skills
- Confident and friendly telephone manner
- Well organised and able to work accurately
- Reliable and punctual
- Positive attitude and willingness to learn
- Comfortable dealing with customers and discussing quotes
Experience
No previous experience is required – full training will be provided.
Previous experience in customer service, administration, sales or a similar office environment would be an advantage.
If you are friendly, organised, enjoy speaking with people and would like to develop your skills in customer service and sales, Lordship Windows Ltd would love to hear from you.
Pay: From £12.71 per hour
Work Location: In person
How to Apply
If this opportunity interests you, head to the company’s official website for full details — click here to submit your application.