Employer: Express Solutions
Job Title: Call Centre Agent
Location: Remote (United Kingdom)
Salary: £24,420 – £42,876.93 per year
Job Type: Part-time & Full-time
Hours: 40 per week
Job Summary
Express Solutions is seeking a dynamic and customer-focused Call Centre Agent to join the team. This role involves engaging with clients via phone to provide exceptional support, handle inquiries, and promote services.
The ideal candidate will possess excellent communication skills, be multilingual if possible, and demonstrate a strong ability to manage multiple tasks efficiently. As a vital part of the customer service team, the Call Centre Agent will contribute to building positive client relationships and ensuring customer satisfaction through professional and courteous interactions.
All equipment and training necessary to start the role at Express Solutions is provided.
Responsibilities
-
Handle inbound and outbound calls to assist customers with inquiries, support requests, and service promotions
-
Provide high-quality customer service by addressing client needs promptly and professionally
-
Maintain accurate records of interactions using data entry skills and CRM systems
-
Promote products or services effectively to meet sales targets
-
Follow call scripts and adhere to company policies while maintaining flexibility for personalized customer engagement
Job Details
-
Job Types: Full-time, Part-time, Permanent
-
Pay: £24,420 – £42,876.93 per year
-
Expected Hours: 40 per week
-
Work Location: Remote
Benefits
-
Employee discount
-
Flexitime
-
Work from home
How to Apply
If you’re interested in this role, visit the official website for more information — click here to apply now.