Employer: Saro Agrosciences Limited
Job Title: Customer Service Officer
Location: London, United Kingdom
Salary: £2,035.00–£11,418.18 per month
Job Type: Part-time
Job Summary
Saro Agrosciences Limited is seeking a dedicated and professional Customer Service Officer to join its team. The role involves providing exceptional support to clients through multiple communication channels, ensuring customer satisfaction, and fostering long-term relationships.
This position is ideal for individuals with strong communication skills, a passion for outstanding service, and fluency in English and Spanish. Experience in data entry and upselling techniques is highly desirable.
Key Duties
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Respond promptly and courteously to customer enquiries via phone, email, or live chat.
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Maintain accurate records of customer interactions using data entry systems.
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Provide detailed information about products and services, addressing customer needs effectively.
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Identify opportunities for upselling additional products or services to enhance customer experience.
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Assist customers with troubleshooting issues and efficiently resolving complaints.
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Follow up with clients to ensure concerns are fully addressed and satisfaction is achieved.
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Collaborate with team members to improve service processes and customer satisfaction levels.
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Maintain professional phone etiquette and communication skills at all times.
Qualifications & Skills
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Proven experience in customer service or a related role preferred.
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Strong data entry skills with attention to detail.
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Bilingual proficiency in English and Spanish is highly advantageous.
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Excellent communication skills, both verbal and written.
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Ability to demonstrate effective phone etiquette and active listening skills.
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Analytical skills to assess customer needs and provide suitable solutions.
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Experience in upselling products or services is a plus.
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Organised, proactive, and able to work well under pressure in a fast-paced environment.
This position offers a rewarding opportunity for individuals committed to delivering high-quality customer support while developing professional skills within a supportive team environment.
Job Types
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Part-time
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Permanent
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Zero hours contract
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Graduate
Pay: £2,035.00–£11,418.18 per month
Benefits
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Childcare
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Housing allowance
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UK visa sponsorship
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Work from home
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Work Location: In person
How to Apply
Interested candidates can visit the official website for more information and to submit an application — click here to apply now.