Remote Relationship Manager (Sponsorship Available) At Jisc

Employer: Jisc
Job Title: Relationship Manager
Location: Remote (United Kingdom)
Salary: £42,500 per year
Job Type: Full-time
Hours: 35 hours per week

About Jisc

For 30 years Jisc has pioneered digital solutions for UK education and research, transforming how knowledge is created, shared and used.

Jisc is uniquely positioned to protect, promote and lead the sector in digital and data transformation, making a difference to students, communities and society. Together, Jisc is working to build a better digital future for education and research.

Raise your potential at Jisc through a culture of lifelong learning. At Jisc, growth is prioritised, encouraging the embracing of new challenges, sharpening of skills and shaping a career that excites you.

The Role

The FE and Skills directorate is the primary point of contact for Jisc’s FE and Skills members across the UK. It is the directorate’s role to ensure member and funder satisfaction through maximising uptake of services across supported sectors to generate additional income and embed Jisc’s position as the sectors’ trusted partner.

As the Relationship Manager, you will own a portfolio of FES accounts as a single point of contact. Through effective relationship management with senior leaders, operational leads and influencers in member organisations, you will work to ensure members maximise the value of their Jisc membership through take-up of services.

The role also involves capitalising on leads to sell new products and services from across the broad Jisc portfolio, and positioning Jisc as the sector’s trusted digital partner to help secure core funding.

What You’ll Be Doing

• Acting as the principal point of contact with respect to all Jisc products, services and development programmes.

• Conducting reviews and relationship management activities with a portfolio of members regarding organisational consumption of Jisc products and services, and identifying opportunities to increase membership value.

• Generating more revenue from accounts already spending money with Jisc and developing additional business.

• Assuring the quality of service Jisc delivers to members, facilitating service delivery teams as required, including troubleshooting and handling complaints.

• Identifying new business that can contribute to Jisc’s continued development, supporting a corporate business development strategy.

• Engaging with relevant community groups and key stakeholders to support member relationship management and embed Jisc’s position in the UK’s FES sectors.

What Jisc Is Looking For

• A proven track record of effective member relationship management.

• A successful track record of generating sales within a complex technology organisation.

• A proven record of growing existing accounts and identifying new business opportunities.

• Excellent communication skills, with the ability to explain complex issues in plain terms to non-specialists.

• Comfort working in a matrix management environment and operating flexibly across a large and diverse geography and membership base.

• As a field-based worker, comfort with regular travel, working on-the-move and working remotely from an office environment. A driving licence would be beneficial.

Don’t Meet Every Single Requirement?

Jisc understands that candidates may be discouraged from applying if they do not meet every requirement. Applications are encouraged even if not all criteria are met, particularly if the role feels like a strong fit.

Hybrid Working

Specific patterns for working in the office are not mandated, and the frequency of office-based working is agreed with your manager. Meeting in person is valued, and occasional travel to hub offices may be required.

Why Work for Jisc?

At Jisc, every role is meaningful, and every individual is valued. A culture of continuous learning and personal growth is fostered, offering opportunities to develop new skills and make a real impact in education and research.

With a strong focus on work-life balance, Jisc embraces flexible working that prioritises outcomes over hours, enabling a rhythm that supports both professional and personal life.

Guiding Principles

Jisc’s culture is powered by four guiding principles:

• Putting customers first

• Driving innovation

• Creating impact

• Championing inclusive collaboration to deliver sustainable outcomes and shape a better future

Benefits

• Flexible work pattern adaptable to personal commitments

• 31 days annual leave plus bank holidays, including three closure days over Christmas

• Option to buy up to an additional 5 days leave

• Generous flexible pension schemes

• Wellbeing lifestyle benefits including company-paid healthcare cash plan and mental health support

• Access to thousands of LinkedIn Learning courses and development resources

• Home office equipment allowance of up to £250

• Financial wellbeing support including loan and savings plans, mortgage advice and will-writing tools

• Discounts and cashback from major retailers

• Family-friendly policies including enhanced parental leave and career break opportunities

• Up to 3 days volunteer leave

Equity, Diversity and Inclusion

Jisc believes people make all the difference in cultivating an inclusive culture that welcomes ideas, encourages innovation, and values belonging.

Jisc works to create an equitable experience for candidates and the workforce, embracing all aspects of identity including race and ethnicity, religion and belief, sex, gender identity, sexual orientation, trans identities, age, class, disability, neurodivergence, or veteran status.

Application Process

Applicants are encouraged to share any accessibility requirements during the recruitment process to ensure appropriate support.

CVs are reviewed as soon as possible, with updates typically provided within four weeks of receipt, although responses may be sooner.

While AI tools may be used to help start CVs or cover letters, applications should reflect the applicant’s own voice, experience, and personality.

Current Jisc employees should apply through their Dayforce Employee profile.

A thorough background screening process is carried out to verify application details. Any inaccurate information may result in a job offer being withdrawn.

Sponsorship

Jisc has an active sponsor licence to recruit on a Skilled Worker visa basis.

Candidates requiring sponsorship should assess their eligibility against relevant Home Office criteria. Jisc does not offer financial reimbursement for applicant costs such as relocation, Skilled Worker visa and dependant costs, or the immigration health charge.

How to Apply

If you’re interested in this role, visit the official website for more information — click here to apply now.