Employer: Oxford University Hospitals NHS Foundation Trust
Job Title: Service Analyst
Location: Oxford, United Kingdom
Salary: £47,810 to £54,710 per annum
Job Type: Full-time
Closing Date: 22 January 2026
Job Summary
Oxford University Hospitals NHS Foundation Trust (OUH) is seeking an experienced and ambitious Service Analyst to join the Thames Valley and Surrey (TVS) Sub National Secure Data Environment (SDE) Programme.
This role offers the opportunity to contribute to innovative solutions transforming scientific research and healthcare delivery within the NHS. The successful candidate will:
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Support delivery and continuous improvement of the TVS SDE service.
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Enhance reliability, efficiency, security, and user experience.
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Ensure services align with national standards, organisational goals, and user needs.
Main Duties
Reporting to the TVS SDE Service Lead, the Service Analyst will provide day-to-day operational support and collaborate with:
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Business analysts
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Software engineers
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Information governance officers
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Programme and project managers
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Commercial leads
Key responsibilities include:
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Supporting diverse and complex service management workload.
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Developing in-depth expertise in key service areas while maintaining a broad understanding of overall service operations.
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Managing multiple projects and service improvement initiatives of varying scale and complexity.
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Ensuring timely delivery and alignment with organisational objectives.
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Providing occasional out-of-hours support for incidents as part of an on-call or rota system.
About Oxford University Hospitals NHS Foundation Trust
Oxford University Hospitals NHS Foundation Trust is one of the largest NHS teaching trusts in the UK, providing a wide range of general and specialist clinical services and serving as a base for medical education, training, and research.
Trust hospitals include:
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John Radcliffe Hospital
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Churchill Hospital
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Nuffield Orthopaedic Centre (Headington)
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Horton General Hospital (Banbury)
Trust Values – Delivering Compassionate Excellence:
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Compassion
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Respect
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Learning
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Delivery
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Improvement
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Excellence
Key commitments:
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Zero tolerance for inappropriate sexual behaviour (NHS England Sexual Safety Charter).
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Promoting a safe, respectful, and inclusive hiring environment.
Person Specification
Qualifications
Essential:
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Master’s degree (or equivalent qualification/experience)
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ITIL Foundation Certificate, Agile qualification, or similar
Desirable:
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ITIL Practitioner or equivalent
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PRINCE2 Foundation or equivalent
Experience
Essential:
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2–5 years in a service analyst or customer-facing role
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Extensive IT service management and ITIL expertise
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Leading teams to optimise service delivery and drive continuous improvement
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Development and use of Power BI dashboards (or equivalent) for actionable insights
Desirable:
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Supporting ISO 27001 compliance, tracking controls, and resolving nonconformities
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Developing and documenting operational procedures, SOPs, and knowledge base articles
Additional Requirements
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DBS check required under the Rehabilitation of Offenders Act (Exceptions Order) 1975
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Skilled Worker sponsorship available for eligible applicants
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Criminal record certificates required for overseas applicants with 12+ months residence in any country within the past 10 years
How to Apply
If you’re interested in this role, visit the official website for more information — click here to apply now.