Advertisements
Who we are
Hi there We’re Ethena, compliance training that customizes itself to you. Ethena combines top-rated training content with intelligent AI that builds and adapts training to reflect your company’s unique brand, roles, policies, and risks, so it feels like your team, whether that’s hard hats or virtual meetings. From auto-assigning courses based on HRIS data to transforming your policies into interactive training in minutes, Ethena helps People, Legal, and Compliance teams launch in days (not months) and cut learner seat time by up to 60% with adaptive learning paths. Ethena supports 1M+ learners across 2,000+ organizations, with a 93% learner approval rating and 96% customer renewal rate. Over the past several years, we’ve delivered consistent, durable growth, including 120%+ net dollar retention, 95%+ gross dollar retention, and strong enterprise expansion across industries. Ethena has become a go-to compliance partner for modern, global organizations.
Beyond training, Ethena unifies core compliance tools, Hotline & Case Management, Policy Bot, and Phishing Simulator, into a single platform, with built-in audit trails and compliance controls teams can trust.
Trusted by teams at companies like Genesco, Asana, Pinterest, and Synaptics, it’s a great time to join us.
Job Overview
- Job Type: Full-time
- Work Setting: Work from home
- Location: Remote (Global)
- Salary: $46.15 per hour
- Employer: Ethena
How we work
We’re a team that values diversity in all its forms and loves adding new perspectives. We ask thoughtful questions, challenge assumptions, and build with empathy, for customers and for each other. We care about craft, we love feedback, and we take ownership. We also embrace humor (yes, the puns are real), because doing serious work doesn’t have to feel so serious.
Our workforce is fully remote, and your personal working hours can be based on your own timezone. All team-wide meetings are scheduled to be inclusive of all North American time zones.
Who we’re looking for
Ethena is looking for a driven, strategic Customer Success Manager to work with our growing portfolio of mid-market customers. First and foremost, you’ll be the guardian of these customer relationships, ensuring that customers are adopting and seeing value with Ethena.
As our team’s first Mid-Market CSM, you’ll also have the opportunity to influence and develop our customer journey and define new ways of efficiently supporting our customers as we grow. This role is perfect for someone who enjoys helping customers find success and always has an eye out for ways to do things better.
Why Ethena? Because it’s a need-to-have vs. a nice-to-have. We save companies thousands of hours a year with innovative ways to deliver compliance training, deliver 93% learner-loved content, and meet compliance needs without creating administrative overhead. In a world where every tool is expected to do more with less, Ethena delivers for admins, employees, and leadership teams alike.
Responsibilities
- Be the architect of the Ethena experience for our most complex customers
- Drive Multi-Product Mastery: Act as a strategic consultant for customers utilizing our full suite – from Training to Hotline and Phishing – ensuring they aren’t just “happy” but are fully activated and seeing measurable ROI across every tool.
- Build Multi-Level Relationships: Cultivate deep, durable relationships with key stakeholders in People, Legal, and Compliance. You’ll move beyond the “admin” level to become a trusted advisor who understands their unique brand, risks, and organizational culture.
- Leverage AI in the Customer Journey: As our first Mid-Market CSM, you will design the blueprints for how we support multi-product users, creating scalable frameworks that ensure different types of workforces find immediate value.
- Master the “Health Check”: Move beyond basic metrics to analyze nuanced adoption data. You’ll proactively identify when a strategic account is underutilizing a specific feature (like Policy Bot) and share a strategy to keep our GDR to above industry benchmarks
Requirements
- Proven track record of renewing accounts with multiple products (especially 500 – 5k employees) through smart + strategic relationship building, business reviews, and ruthless project management for renewals
- Skilled at multithreading and uncovering new value in complex orgs
- Organized and disciplined in Salesforce because pipeline hygiene matters
- Builder mentality – you improve the playbook, not just run it
- Proactive, self-led, and hungry to make an impact
- Aligned with Ethena’s mission, with a passion for learning and growth
Ethena is proud to be an Equal Opportunity Employer and is committed to a diverse and inclusive workplace. We believe that a successful organization is one that celebrates its employees for who they are, who they love, and the unique lens through which they experience the world. Ethena does not discriminate based on race, color, ancestry, religion, sex, national origin, sexual orientation, age, citizenship, marital status, disability, gender identity, Veteran status, or other legally protected status. We understand that our differences make us better. They empower us to learn from each other, lean on each other, and create a product and community that models the behavior we hope to see in others.
Advertisements
APPLY FOR THIS POSITION
Advertisements