We’re looking for a Customer Support Executive to be the first line of contact for our customers, primarily through live chat (with additional support via email). You’ll help customers get unstuck quickly and confidently, troubleshoot issues in real time, and contribute to a support experience that feels human, reliable, and genuinely helpful. You’ll also collaborate closely with Product, Engineering, Customer Success, and Technical Success to ensure customers get the answers they need and the outcomes they’re after.
This role is all about fast, friendly, effective problem-solving in a chat-first environment. You’ll develop deep technical insight into Creative Force, build strong relationships with customers and internal stakeholders alike, and help shape how we support, educate, and empower the people who rely on our platform every day.
Job Overview
- Job Types: Part-time, Full-time
- Work Setting: Work from home
- Location: Remote (Worldwide)
- Salary: Competitive Pay (Up to $70k per year)
- Employer: Creative Force
Requirements
You’re a Master of Written Communication
You communicate exceptionally well in writing. You’re clear, concise, and empathetic. You naturally convey an open and friendly tone in chat, and you know how to make customers feel at ease, understood, and supported, even when things are going sideways. You build trust through approachable professionalism, strong follow-through, and transparent expectation-setting.
You’re a Structured Problem-Solver
You love troubleshooting. You ask thoughtful questions, narrow down root causes, and provide clear, actionable steps customers can actually follow. You can manage multiple conversations at once without dropping quality, accuracy, or momentum. And even when the setup is complex or highly customized, you stay calm, methodical, and effective.
You’re Customer-Minded and Relationship-Oriented
You take pride in helping people succeed. You’re naturally attuned to customer needs and pain points, and you see every interaction as an opportunity to build trust and deliver value. You’re detail-oriented and document as you go (great notes, great handoffs, great Help Centre articles). And you spot patterns in customer feedback, sharing those insights with the team to improve the product and the customer experience.
You Collaborate Easily Across Teams and Time Zones
You work well in geographically distributed teams, collaborating across locations with clarity, respect, and reliability. You’re comfortable partnering with Product, Engineering, Customer Success, and Technical Success to escalate issues, track progress, and ensure customers stay informed through to resolution. You bring excellent follow-through and clear communication to every handoff, making it easy for teammates to pick up where you left off.
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