As a Customer Service Representative -1 Year contract you will be part of a dedicated team based in Canada and reporting to Customer Service Supervisor. The successful applicant will maintain a high level of service to both customers and account executives in dealing with day to day business activity. The successful applicant will also act as a key contributor to the customer service team by receiving distributors calls and inquires.
Job Overview
- Job Types: Part-time, Full-time
- Work Setting: Work from home
- Location: Remote (Worldwide)
- Salary: Not disclosed
- Employer: Stanley Black & Decker
Responsibilities
- Process transactions and various inquiries using Outlook, SAP and Esker
- Receive distributor calls as well as some end user calls
- Provide reliable information to both internal and external customers
- Work with appropriate functional groups or team members to proactively eliminate errors and inefficiencies in the order process
Qualifications
- College or University diploma/degree
- Bilingual (French/English) language skills both written and spoken(a strong asset)
- Must be able to handle multiple tasks in a high call/systems volume environment while maintaining composure and flexibility
- Ability to communicate (oral and written) with sales personnel and distributors in a professional and courteous manner
- Strong key board and data entry skills (min 30 wpm)
- Team player – able to work with a large team
- Must be dependable, capable of making decisions, and following through on team tasks and willing to help all other associates with little or no supervision
- Ability to rapidly assimilate marketing programs, product knowledge and all other company policies and procedures
Stanley Black & Decker believes in giving each and every applicant an equal opportunity to succeed on their own merit. We strive to hire employees that reflect and support the diverse perspectives, experiences and needs of employees and our communities including but not limited to race, national or ethnic origin, colour, religion, age, sex, sexual orientation, gender identity or expression, marital status, family status, genetic characteristics, and disability.
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