Responsibilities 

Product Strategy & Roadmap

• Own the product vision, strategy, and roadmap for a portfolio of strategic technology applications, including but not limited to call/communications platforms (TalkDesk), CRM platform (Salesforce), EHR platform (Epic)
• Translate operational, clinical, and growth stakeholder needs into a prioritized backlog and roadmap, balancing quick wins against longer-term platform investments
• Define and track success metrics — adoption, utilization, satisfaction, and operational impact — to measure product performance and guide iteration
• Maintain a clear view of the application portfolio’s health, dependencies, and integration points (e.g., Salesforce and ancillary clinical/communications tools) to ensure data integrity and a cohesive experience across platforms

Discovery, Delivery & Execution

• Run discovery with clinical, operational, and growth stakeholders to surface pain points, validate requirements, and shape well-scoped product requirements and user stories
• Partner with internal analysts (e.g., CRM Admin, EHR Support Analyst, etc.) and external vendors to scope, prioritize, and deliver configuration changes, integrations, and new features
• Own backlog grooming, sprint/release planning, and prioritization decisions using tools like Jira
• Lead or co-lead technology application implementations for new PACE center launches, including configuration, workflow validation, user acceptance testing, and go-live support
• Build repeatable implementation and product-launch playbooks that support Habitat Health’s continued growth

Vendor & Stakeholder Management

• Own day-to-day vendor relationships for managed applications, including performance management, escalations, contract oversight support, and roadmap alignment
• Evaluate and recommend new technology solutions in partnership with the Director of Strategic Technology Applications; support build-vs-buy assessments and vendor selection
• Serve as a trusted product partner for clinical, operational, and growth teams, translating their needs into the roadmap and communicating trade-offs clearly
• Represent the Strategic Technology Applications product portfolio in cross-functional forums, governance bodies, and project teams

Adoption, Training & Change Management

• Partner with training and enablement resources to design rollout, onboarding, and training plans for managed applications across clinical, operational, and administrative end users
• Track adoption metrics and gather user feedback; feed insights back into the roadmap and configuration priorities
• Own change management planning for major releases, feature rollouts, and workflow redesigns
• Maintain clear product documentation, including roadmaps, requirements, release notes, and user-facing support materials

Requirements

• 5+ years of experience in product management, with hands-on ownership of the roadmap and lifecycle for enterprise or B2B SaaS applications; healthcare or health IT experience strongly preferred
• Demonstrated experience managing or launching SaaS/cloud-based applications (experience with call center platforms, CRM, or clinical ancillary systems a plus)
• Strong command of product management fundamentals: discovery, prioritization frameworks, roadmapping, backlog management, and agile delivery (Jira or similar)
• Proven ability to translate business and clinical requirements into clear product requirements, user stories, and workflow improvements
• Comfortable partnering with both technical teams (developers, vendors) and non-technical clinical/operational stakeholders
• Strong written and verbal communication skills, including the ability to produce clear product documentation, roadmaps, and executive-facing updates
• Experience supporting multi-site healthcare operations or rapid program expansion preferred
• Familiarity with PACE, Medicare/Medicaid, or other regulated healthcare environments preferred

Nice to Have

• Experience with TalkDesk, Salesforce, Abridge, Epic or other contact center / CRM / ambient AI documentation /EHR systems
• Experience with health plan systems (claims, eligibility, encounter submissions) or risk adjustment platforms
• Background in product delivery or change management methodology

Compensation:

The anticipated base salary range for this position is $170,000–$194,000 for candidates located in San Francisco, New York City, or Seattle, and $149,000–$185,000 for candidates located elsewhere. This position is also eligible for a target annual bonus of 10% of the base salary and may be eligible for additional incentive compensation, as applicable.

The final compensation offered will be determined based on factors including, but not limited to, the candidate’s qualifications, skills, experience, education, certifications, geographical location, and business needs.

In addition, this position is eligible for a comprehensive benefits package, including medical, dental, and vision insurance; paid parental leave, short- and long-term disability coverage; life insurance; flexible spending accounts; a 401(k) savings plan that includes a match; paid time off; and company paid holidays.

At-Will Employment

Employment with Habitat Health is at-will. This means that either the employee or the employer may terminate the employment relationship at any time, with or without cause, and with or without notice, subject to applicable law. Nothing in this job posting or any other company document is intended to create a contract of employment, express or implied, or to alter the at-will nature of employment.

Any written or oral statements to the contrary are not authorized unless made in writing and signed by an authorized representative of the Company.

Because this is a remote position, employment will be governed by the laws applicable to the employee’s work location, and applicable legal requirements will be followed.

Vaccination Policy, including COVID-19

To help maintain a safe environment for our participants and team members, Habitat Health maintains vaccination and infection control policies applicable to certain roles and work locations. For COVID-19 and influenza, team members who are working in a participant care setting are required to provide either proof of vaccination or a signed declination form and comply with applicable masking requirements while in a care setting to the extent permitted by law in the applicable jurisdiction. 

Habitat Health will consider requests for reasonable accommodation based on an applicant’s disability, medical condition, or sincerely held religious belief, practice, or observance in accordance with applicable law. 

As a condition of employment, team members are expected to comply with all applicable infection control protocols, personal protective equipment (PPE) requirements, and vaccination requirements associated with their role and work location, and to the extent required by law and as permitted in the applicable jurisdiction. 

Our Commitment to Equal Opportunity and Inclusion

Habitat Health is an Equal Opportunity Employer committed to the principles of equal opportunity and inclusion. Employment decisions at Habitat Health are based on qualifications, merit, and business needs. We do not discriminate on the basis of race, color, religion, creed, sex, gender (including pregnancy, childbirth, breastfeeding, and related medical conditions), gender identity, gender expression, sexual orientation, marital status, registered domestic partner status, age, national origin, ancestry, citizenship, military or veteran status, physical or mental disability, medical condition, genetic information, reproductive health decision-making, or any other characteristic protected by applicable federal, state, or local law. 

Habitat Health is committed to the full inclusion of all qualified individuals. Consistent with applicable law, we provide reasonable accommodations to qualified individuals with disabilities and to individuals with religious beliefs, practices, or observances that require accommodation. 

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