Join Our WhatsApp Channel
Skip to content
Job Overview
- Job type: Full time
- Work setting: Work from home
- Location: Remote (Worldwide)
- Salary: Competitive pay
- Employer: Ycombinator
Responsibilities
Own and resolve customer issues end-to-end – Act as the primary support contact for healthcare facilities, handling phone calls and emails with urgency and precision.
Prevent churn & drive retention – Identify potential issues before they escalate and work closely with internal teams to retain customers.
Engage in real-time problem-solving – Handle at least 30 calls and 15 email tickets daily, ensuring that each customer interaction results in a real solution, not just a quick fix.
Work independently in a fast-paced environment – We seek self-starters who can think on their feet and don’t require micromanagement.
Requirements
Customer-Centric Mindset – You genuinely care about helping customers and take ownership of their problems.
Strong Communication Skills – Clear, professional English (both spoken and written) is critical for success in this role.
Proactive Problem-Solving – You don’t just follow scripts—you think critically and find long-term solutions for customers.
High Accountability – We value people who hold themselves to high standards and consistently deliver results.
Who Can Apply?
Experience Level: Open to candidates of all experience levels—what matters most is your ability to handle business customers professionally and solve problems effectively.
Education: No specific degree required—we care about what you can do, not just what’s on your résumé.
Why Join Clipboard Health?
100% Remote – Always. Work from anywhere in the world.
Fast-Paced Startup Environment. Join a company that values **curiosity, independence, and growth.**
A Hiring Process That Rewards Skills, Not Just Experience. Every applicant gets a fair shot—our selection is based on real-world problem-solving ability, not just credentials.
System Requirements
To succeed in this role, you must have:
A reliable laptop/desktop (no Chromebooks or Linux OS).
Minimum 20 Mbps wired internet connection.
Wired headset for clear communication.
A quiet, distraction-free workspace.
Stable power and internet connectivity.
Ready to Make an Impact? Apply Now!
If you’re passionate about helping customers, solving complex issues, and working in a high-growth startup, we’d love to hear from you!
About the interview
Next Steps After Application:
Check your spam folder! If you don’t see the an email confirming your application then it could be in your spam. Move it to your inbox to ensure you receive future updates on your application.
- Application
- Case Study
- Case Study Interview
- Executive Interview
- Offer
About Clipboard
Our mission is to uplift as many communities as possible. We do this through our app-based marketplace that connects healthcare professionals with the workplaces that need amazing workers. This enables hundreds of thousands of people to achieve financial stability for themselves and their families while providing essential care to millions of people across the U.S.