Employer: Silas Media Group
Job Title: Service Administrative Assistant
Location: Remote (United Kingdom)
Salary: £30,000 – £36,000 per annum
Job Type: Full-time
Job Overview
Silas Media Group is seeking an organised and dependable Service Administrative Assistant to support its Service Team.
The role provides high-quality administrative support to the Service and Compliance Manager, covering service projects, engineering maintenance schedules, and contract renewals. It is ideal for individuals with strong attention to detail, excellent communication skills, and the ability to handle multiple administrative tasks efficiently.
Key Responsibilities
General Administration
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Assist the Service and Compliance Manager with service projects, maintenance visits, and contract renewals
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Create and maintain accurate electronic customer records
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Communicate with customers and suppliers by phone and email
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Support general administrative duties as required to ensure smooth daily operations
Service Department Support
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Raise and process purchase orders for parts and materials
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Prepare and send order confirmations to customers
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Set up and maintain new customer files and service records
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Draft and manage maintenance contract documentation
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Schedule maintenance visits and coordinate engineer diaries
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Follow up on maintenance confirmations, contracts, and remedial visits
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Record completed maintenance and remedial works accurately in customer databases
Relationships and Communication
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Reports to: Service and Compliance Manager
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Works closely with: Operations, Service Team, and field engineers
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External contacts: Customers, suppliers, and subcontractors via phone and email
The role may also include supporting management with any reasonable tasks contributing to the department’s effective operation.
Person Specification
Behavioural Attributes
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Professional, honest, and reliable with a strong sense of integrity
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Respectful and courteous in all communications with colleagues, customers, and suppliers
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Eager to learn, adaptable, and open to feedback
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Takes pride in work and represents the organisation positively
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Able to work independently and as part of a collaborative team
Skills and Experience
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Fluent in English, both written and verbal
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Numerate and literate with strong administrative accuracy
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Excellent organisation and time-management skills
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Confident communicator, able to handle customer interactions professionally
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Strong IT proficiency, including Microsoft Word, Excel, Outlook, and web applications
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Previous office-based administrative experience (minimum 2 years preferred)
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Experience liaising with customers and suppliers
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Self-motivated with high attention to detail and a proactive attitude
Requirements
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Must currently reside in the United Kingdom
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Right to work in the UK required
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Education: GCSEs or equivalent (preferred)
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Experience: Minimum 2 years in administrative or customer support roles (preferred)
Compensation and Benefits
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Salary: £30,000 – £36,000 per annum (depending on experience)
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Benefits include:
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Company pension scheme
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Private dental and medical insurance
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Sick pay
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Flexible, home-based working
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Equal Opportunity Statement
Silas Media Group is an Equal Opportunity Employer and welcomes applications from all qualified individuals. The company does not discriminate on the basis of age, gender, disability, race, religion, sexual orientation, or any other characteristic protected under UK law.
How to Apply
For more information about this position, visit the official Silas Media Group website — click here to apply now.