About Certass Ltd
Certass Ltd is a trusted certification body that supports local glazing installers with compliance certification. The company helps small businesses thrive by enabling them to self-certify their work in line with building regulations.
Its mission is to make compliance straightforward, support members at every stage, and ensure homeowners can trust the professionals working in their homes. Certass supports thousands of installers across the UK with certification that promotes business growth and regulatory compliance.
- Employer: Certass Ltd
- Job Title: Customer Experience Executive
- Location: Remote (United Kingdom)
- Salary: £23,809.00 – £25,000.00 per year
- Job Type: Full-time
Role Overview
Certass Ltd is seeking a friendly, proactive, and detail-oriented Customer Experience Team Executive to join the onboarding team. This position involves being the first point of contact for new glazing businesses joining Certass, helping them through the onboarding process confidently and efficiently.
The role suits someone who enjoys problem-solving, building rapport, and simplifying complex information for others. You’ll guide new members from their initial enquiry to certification completion, ensuring they receive the professional and helpful experience Certass is known for.
Key Responsibilities
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Manage new member onboarding, including handling enquiries, setting up accounts, verifying documents, and guiding members to certification.
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Support with scheme readiness by ensuring all required details and information are completed and submitted accurately.
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Deliver excellent customer service through clear, professional communication at every stage.
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Lead follow-up, reactivation, and retention communications to maintain engagement.
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Capture member feedback and identify opportunities to improve internal processes.
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Contribute to knowledge base materials and chatbot support responses.
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Collaborate with the Certification, Marketing, and IT teams to resolve queries efficiently.
About You
Ideal candidates are confident, organised, and enjoy interacting with people. You should take ownership of your work, demonstrate strong attention to detail, and genuinely care about providing a great experience.
Requirements:
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Proven customer service experience (onboarding or membership support experience is an advantage).
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Excellent written and verbal communication skills.
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Friendly and professional phone manner.
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Strong attention to detail and accuracy.
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Ability to multitask and manage a busy inbox or caseload.
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Familiarity with CRM systems (or willingness to learn).
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Structured approach to time management and organisation.
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Positive attitude and genuine desire to help others.
Why Join Certass Ltd
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Be part of a supportive team focused on doing the right thing.
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Work with a brand that values competence, quality, and professionalism.
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Enjoy remote working with comprehensive training and ongoing support.
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Make a meaningful impact by helping small businesses succeed.
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Join a company respected and trusted across the glazing industry.
Job Types: Full-time, Permanent
Pay: £23,809.00 – £25,000.00 per year
Benefits:
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Company pension
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Store discount
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Work from home
Work Location: Remote
How to Apply
If you’re interested in this position, visit the official Certass website for more details — click here to apply now.
