Employer: Betsi Cadwaladr University Health Board
Location: United Kingdom
Salary: £27,898 to £30,615 per annum
Job Type: Full-time
Closing Date: 18 January 2026
Job Summary
Betsi Cadwaladr University Health Board (BCUHB) is seeking an enthusiastic IT Support Officer to join its customer-focused IT Service Desk team. This role acts as the first point of contact for technical support for colleagues across North Wales.
The IT Support Officer will ensure staff have the tools and support needed to deliver exceptional patient care. Responsibilities include supporting a wide range of IT systems, troubleshooting hardware and software issues, and identifying opportunities for continuous improvement to keep IT services responsive to the evolving digital landscape.
The ability to speak Welsh is desirable, but Welsh and English speakers are equally welcome to apply.
Main Duties of the Job
Key responsibilities include:
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Advising on support elements for a wide range of IT solutions.
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Responding to IT issues via telephone, ITSM user portal, or in person, in a polite and professional manner, adhering to Service Level Agreements.
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Accurately recording all IT-related issues within the Service Desk incident management tool (ITSM).
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Providing first-line technical support, including diagnosing hardware and software problems and initiating corrective actions.
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Ensuring a high-level customer-focused service.
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Maintaining call ownership throughout the lifecycle of support requests.
Essential Criteria
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Educated to Diploma/HNC level or equivalent experience.
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Evidence of Continual Professional Development.
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Strong problem identification and solving skills.
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Ability to prioritise tasks effectively in a high-pressure environment.
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Excellent customer service orientation.
About Betsi Cadwaladr University Health Board
BCUHB is the largest health organisation in Wales, providing primary, community, mental health, acute, and elective hospital services for around 700,000 people across North Wales.
Staff benefit from:
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Engaged leadership at all levels
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Commitment to equality and diversity
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Participation in the “Disability Confident Employer” scheme
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Opportunities to work flexibly and adapt to individual circumstances
Applications may be submitted in Welsh or English, and both will be treated equally.
Job Description & Responsibilities
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Full job description and person specification are available in the supporting documents or via Apply now in Trac.
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The post requires a minimum of 2 days on-site at Bowen Court; remaining days may be worked remotely, with arrangements agreed individually.
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Flexibility is essential, as evening and weekend work may occasionally be required.
Person Specification
Qualifications:
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Essential: Meets all essential criteria per the attached job description/person specification
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Desirable: Meets all desirable criteria per the attached job description/person specification
Experience:
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Essential: Meets all essential criteria per the attached job description/person specification
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Desirable: Meets all desirable criteria per the attached job description/person specification
Skills:
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Essential: Meets all essential criteria per the attached job description/person specification
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Desirable: Meets all desirable criteria per the attached job description/person specification
Disclosure & Barring Service Check
This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975, requiring a DBS submission to check for previous criminal convictions.
Certificate of Sponsorship
Applications from candidates requiring Skilled Worker sponsorship are welcome.
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Skilled worker applicants must provide a criminal record certificate from each country where they have resided continuously or cumulatively for 12+ months in the past 10 years. Adult dependants (over 18) are also included.
How to Apply
For more information or to apply, visit the official website — click here to apply now.