Employer: Central and North West London NHS Foundation Trust
Job Title: Credit Controller
Location: London, United Kingdom
Salary: £35,763 to £43,466 per annum
Job Type: Full-time
Closing Date: 20 January 2026
Job Summary
Central and North West London NHS Foundation Trust is currently recruiting a Credit Controller to work in the Accounts Receivable team.
The majority of the Accounts Receivable function is outsourced to NHS Shared Business Services, so a significant part of this role is liaising between NHS Shared Business Services and the rest of the Trust, helping to resolve issues which are delaying debt recovery.
The successful candidate will be a keen problem solver and proactive in their approach to debt management.
Main Duties of the Job
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Liaising between NHS Shared Business Services collections team and internal staff within CNWL to resolve debt-related issues
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Chasing debt deemed too complicated for NHS Shared Business Services
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Validating charges and raising invoices for salary overpayments
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Analysing overdue debt to help focus collection efforts
About Central and North West London NHS Foundation Trust
Central and North West London NHS Foundation Trust’s finance department offers a diverse and friendly environment for professional development. The department is a large team with many opportunities to progress your career and has set a target of finding a mentor for every team-member who wants one.
Staff are based across various sites and flexible working is welcomed. The Trust is also an accredited employer for ACCA, CIPFA and CIMA.
Job Description
Job Responsibilities
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Ensuring that financial transactions processed on the AR system are undertaken in accordance with Standing Financial Instructions and Standing Orders
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Ensuring all debts are actively followed up by NHS SBS adhering to agreed timescales
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Ensuring, in conjunction with NHS SBS, that outstanding debts are rigorously followed up on behalf of the Trust, in accordance with agreed procedures, with any potentially irrecoverable amounts referred for court action
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Supporting the Accounts Payable & Receivable Manager in setting up processes and procedures to ensure that all debts are recovered
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Forwarding any invoices received directly by the organisation to NHS SBS at the agreed address as soon as possible and working with NHS SBS to ensure invoices are submitted correctly
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Providing support to NHS SBS with customer invoice queries and debt collection
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Providing assistance where required in processing new customer account set-up, raising sales orders, and receipting income into Oracle
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Assisting in the monthly review of the detailed aged debtors report produced by NHS SBS and compiling debt reports for monthly Board packs
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Assisting in the preparation and review of bad debts and compiling write-offs annually through the Audit Committee
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Monitoring compliance with procedures to detect and rectify potential problems before they escalate
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Providing support with the completion of returns in respect of debt information
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Producing and maintaining procedure notes and process maps for the debt process
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Maintaining effective working relationships with colleagues within the Trust and externally, particularly with NHS Shared Business Services and internal and external audit
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Deputising for the Accounts Payable & Receivable Manager as appropriate
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Performing any other duties as required by the Accounts Payable & Receivable Manager on a day-to-day basis
Person Specification
Education, Qualifications, Skills, Knowledge and Experience
Essential
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Actively studying for Association of Accounting Technicians (AAT) qualification, NVQ level 5 or Higher National Diploma or equivalent
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5 GCSEs at Grade C or above (or equivalent), including Mathematics and English
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Experience in a complex Health or Social Care environment
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Credit Control work experience within the Finance Department of a large organisation with substantial experience within a similar accounting role
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Experience in the Finance function of an organisation, processing and reporting financial information
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Knowledge of finance computerised ledger systems
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Knowledge of fundamental accounting principles
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Standard skills in Microsoft Excel, general ledger and Oracle (or equivalent)
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Ability to interpret and apply accounting rules and standards
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Advanced keyboard skills for using financial general ledger, spreadsheets, and word processing applications
Desirable
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1st Degree in a relevant subject
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Full member of the AAT, ACCA or another CCAB qualification
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Experience working within a team supporting a large multi-site organisation
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Confirmation of Microsoft products Excel, Word and Access to intermediate level
Personal and Managerial Competencies
Essential
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Ability to communicate with a range of people on a range of matters in an appropriate form, clarifying important messages with well-structured written communication and influential personal style
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Effective verbal and written communication to ensure contentious financial issues are understandable and messages clear to internal and external customers
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Ability to influence users by providing accurate and detailed information
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Ability to plan and organise areas of responsibility within broad policies and guidelines
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Ability to analyse and interpret information, evaluate issues, and recommend appropriate courses of action
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Ability to analyse financial information, queries and discrepancies using a variety of analytical skills
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Ability to make professional decisions in consultation to satisfy Trust financial reporting requirements
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Responsibility for managing weekly and monthly workloads and maintaining effective working relationships
Technical Competencies
Essential
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Continual updating of knowledge on changes in government legislation such as VAT, benefits legislation and taxation
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Understanding of services provided by the NHS and how they interact with patients and the organisation
Disclosure and Barring Service Check
This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and requires a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB).
Certificate of Sponsorship
Applications from job seekers who require current Skilled Worker sponsorship to work in the UK are welcome and will be considered alongside all other applications.
From 6 April 2017, skilled worker applicants applying for entry clearance into the UK must present a criminal record certificate from each country they have resided in for 12 months or more in the past 10 years. Adult dependants (over 18 years old) are also subject to this requirement.
How to Apply
If you’re interested in this role, visit the official website for more information — click here to apply now.