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You could work anywhere. We know you are talented and looking for something inspiring and impactful. A place where you will make a difference and have a great time doing it!
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By choosing Sagent, you can be part of our mission to make loans and homeownership simpler and safer for all consumers.
About the Opportunity:Our company is a leading SaaS-based mortgage servicing and financial technology company dedicated to providing innovative solutions and exceptional customer experiences. We are currently seeking a qualified professional to join our dynamic Customer Success department in the role of Staff Customer Success Manager.
Job Overview
- Job Types: Part-time, Full-time
- Work Setting: Work from home
- Location: Remote (Worldwide)
- Salary: Competitive Pay
- Employer: Segents
Responsibilities
Project Management and Oversight:
- Apply a theoretical knowledge base to strategically manage and achieve project goals through individual efforts.
- Maintain precise control over project schedules, risks, scope of work, and budgets, ensuring clarity for operational teams and subcontractors regarding customer requirements.
Customer Relationship Management:
- Build and nurture strong customer relationships, providing day-to-day advice and support.
- Serve as a primary point of contact for customers, addressing inquiries, resolving issues, and ensuring overall satisfaction.
Sales Opportunities Identification:
- Actively promote the organization’s capabilities to customers, identifying potential sales opportunities.
- Forward identified sales opportunities to account managers and contribute to achieving contract extensions or additional business within assigned accounts.
Contract Management:
- Manage contracts involving both short- and long-term service commitments.
- Handle contracts that vary significantly in value and strategic importance, ensuring compliance and customer satisfaction.
Requirements & Qualifications
- Bachelor’s degree in Business, Computer Science, or relevant discipline with 3 – 4 years of experience in a related field. Experience will be considered in lieu of a degree.
- Solid project management skills with a strategic mindset.
- Exceptional customer relationship management abilities.
- Proficient in identifying and promoting sales opportunities.
- Strong communication and interpersonal skills.
- Effective in maintaining operational control over project parameters.
- Ability to manage contracts of varying lengths and strategic importance.
- 20% travel
- Willingness to be on camera
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