Job Summary

Art.com has millions of prints, in a wide variety of styles, connecting each customer with their artistic vision for their space. Whether framed print, stretched canvas, or wood mount, Art.com is committed to helping every person “discover the art of you.”

Trends International, LLC is the parent company of Art.com.

The Customer Care Associate plays a key role in delivering exceptional service by supporting customers across multiple channels. This role requires strong communication skills, adaptability, and a commitment to understanding company policies and procedures to provide accurate and timely assistance. This is a full-time position, working 40 hours per week, Monday through Friday. Success in this role is driven by a strong focus on first contact resolution, efficient handling of customer interactions, agent satisfaction, and reliability.

Job Overview

• Job Type: Full Time
• Work Settings: Work for home
• Location: Remote
• Salary: Not Specified
• Employer: Trends International

Responsibilities:

• Respond to customer inquiries via phone, chat, and email in a professional and timely manner
• Provide follow-up support to ensure customer issues are fully resolved, with an emphasis on first contact resolution whenever possible
• Handle customer interactions efficiently while maintaining quality and accuracy
• Maintain a high level of customer and agent satisfaction through clear communication and effective problem-solving
• Demonstrate reliability through consistent attendance, punctuality, and accountability in daily responsibilities
• Adapt to changing daily assignments and priorities as business needs evolve
• Accurately document customer interactions and resolutions in internal systems

Skills and Abilities:

• Strong verbal and written communication skills
• Ability to multitask and manage time effectively in a fast-paced environment
• Customer-focused mindset with strong problem-solving abilities
• Comfortable working with changing priorities
• Demonstrated reliability and strong work ethic
• Basic computer proficiency and ability to learn new systems quickly

Education/Experience:

• 2-3 years previous customer service experience (call center, retail, or support environment)
• Proficiency in Microsoft Teams and Outlook

Physical Requirements:

• Must have ability to maintain a workspace that supports productivity, including reliable internet access and minimal background noise.
• Prolonged periods of sitting at a computer work station.
• Ability to view computer screen for extended periods.
• Ability to effectively operate computer and related technology to perform essential job functions.
• Ability to communicate effectively with customers and team members via phone call, video, and written communication tools.

Trends International, LLC complies with the Americans with Disabilities Act (ADA) and the ADA Amendments Act (ADAAA). Per the ADA, Trends International, LLC will make reasonable accommodation for known physical or mental disabilities of a qualified and disabled applicant or employee. Trends International, LLC may decline to accommodate the request should it cause an undue hardship on the operations of the company. It is the responsibility of the employee or applicant to request accommodation. The individual should identify what accommodation they believe is needed to successfully perform the functions of the job above. Employees may be asked to provide medical evidence to support the need for the requested accommodation. Please contact the People & Culture department with any questions or requests for accommodation.

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