Summary
In this Entry Level Customer Support Assistant position, we’re seeking someone who thrives in a team environment and is respectful, positive, and personable. You’ll be working in a fast-paced environment where attention to detail is crucial. With our company’s growth, we need people who are capable of adapting to change and willing to learn.
You’ll be working in a fast-paced but fun and friendly environment where your ideas and hard work are appreciated and recognized.
Training will be provided for this position. We welcome diversity from all walks of life, and believe that our differences help grow a healthy, strong work community.
Job Overview
- Job type: Full-time
- Work setting: Work from home
- Location: Remote (Worldwide)
- Salary: $17 an hour
- Employer: Virtual Post Solutions, Inc.
Responsibilities
- Provide excellent customer service to all customers with a customer-comes-first attitude.
- Customer Support will have to demonstrate the ability to write well professionally and work with different departments to resolve issues as they arise.
Customer Support Assistant Responsibilities include:
- Responding to emails in a timely manner
- Achieving quarterly customer satisfaction goal / score
- Understanding how Operations flows
- Mastering internal communication platforms
- Being a well-rounded individual by mastering mail processing and data entry to understand our services and what is offered
Requirements
- Minimum typing speed of 60 WPM
- Passion to continuously improve and learn
- College education or currently enrolled in College
- Must be passionate about communication or willing to learn
- Must be able to solve problems and provide resolutions
Customer Support Assistant Wage and Benefits:
- Full-Time Position
- Wage: $17.00/hour
- Remote Work
- Work Hours: M-F 9 AM – 6 PM Pacific Time
- Sick Leave
- Vacation Time
- Holiday Pay
- Health Benefits Offered
- 401(k)
How to apply for this position: Customer Support Assistant
- Provide us with your resume
- Include a cover letter that highlights your writing ability in answering the following questions:
- Are you able to work M-F 9 am – 6 pm Pacific Time?
- What single project or task would you consider your most significant accomplishment in your career to date, and why?
- Describe a situation in your job where you took initiative or proactive action.
Job Type: Full-time
Pay: $17.00 per hour
Benefits:
- 401(k)
- Dental insurance
- Health insurance
- Paid time off
- Vision insurance
Work Location: Remote