Summary

As a Operations Associate teammate, you will help keep high-volume sports content accurate, timely, professional, and trusted.

You will work across live content checks, support triage, client communication, issue investigation, handovers, and process improvement.

Job Overview

• Job type: Full time
• Work setting: Work from home
• Location: Remote (Worldwide)
• Salary: 20,000 USD per year
• Employer: Storyteller

This is not a passive ticket-taking role. We are looking for early-career operators who can combine reliability with judgment: people who spot patterns, use AI and tools intelligently, communicate clearly, and help improve the operating system over time.

• Run content operations and support workflows during live sports events and other high-volume publishing periods.
• Quality-check visuals, copy, metadata, links, calls to action, timing, categorisation, and brand consistency.
• Spot, describe, and escalate issues clearly before they become client or user problems.
• Triage support requests by gathering evidence, identifying likely causes, and communicating the next action.
• Use AI and internal tools to speed up checks, compare information, draft notes, inspect data, and improve repeatability.
• Maintain clear handovers, incident notes, support updates, and QA records.
• Work with content, operations, product, and client-facing teammates to fix issues quickly and prevent repeats.
• Improve checklists, playbooks, templates, and lightweight automations as you learn what breaks in practice.

Responsibilities

• Content goes live accurately, on time, and with fewer preventable issues.
• Client and internal teams get clear updates that make decisions easier.
• You catch small issues before they become visible problems.
• Your notes, handovers, and fixes make the next event or coverage period easier for everyone.
• You help turn repeated support and content issues into better processes, checks, and tools.

Requirements

• Exceptional attention to detail, especially when checking text, visuals, links, timing, and structured information.
• High agency: when something looks wrong, unclear, or fragile, you do not ignore it just because it was not assigned to you.
• Clear written English and the ability to explain an issue calmly, precisely, and without drama.
• Reliability and follow-through when live coverage, client support, or content accuracy matters.
• Strong judgment under pressure. You can decide what needs immediate action, what needs escalation, and what can wait.
• Outcome ownership: you care whether the content, fix, or support update actually landed correctly.
• Curiosity about systems. You want to understand why an issue happened, not just report that it happened.
• Comfort using AI and tools to improve your own work while still checking important details yourself.
• Standards: you are not comfortable letting weak or inaccurate work pass just because nobody else has noticed it yet.
• Interest in sport, media, digital content, SaaS, or live operations.

What’s nice to have: 

• Experience in content QA, customer support, live operations, editorial, proofreading, or moderation.
• Experience working in a fast-paced operating environment.
• Exposure to SaaS, sports, media production, CMS tools, or publishing workflows.
• Examples of improving a checklist, workflow, support process, or QA process.

RECRUITMENT PROCESS 

• Initial short conversation so we can explain the role and answer your questions.
• Practical take-home task. We allow and expect sensible use of AI, and we are interested in how you think, build, validate, and communicate.
• Final interview with the team to discuss your task, your judgment calls, and how you would approach the work.

APPLY NOW