Summary
In this role, you will work closely with teammates across the organization to resolve customer inquiries, troubleshoot issues, and ensure a seamless customer experience. You’ll support the successful fulfillment of Group Orders while also helping customers navigate Passport, our flexible meal benefit and fintech solution. As a trusted resource for customers, you will handle a wide range of support scenarios, develop strong problem-solving skills, and gain exposure to the dynamics of a fast-growing technology company.
You will also have opportunities to identify trends, share customer feedback, and contribute ideas that help improve our products, processes, and overall customer experience. If you enjoy helping people, solving problems, and working in a collaborative, fast-paced environment, this role is a great opportunity to build a career in customer operations and support while gaining experience across multiple areas of the business.
Job Overview
- Job type: Part time
- Work setting: Work from home
- Location: Remote (Worldwide)
- Salary: $20 to $26/hourly
- Employer: Sharebite
Responsibilities
- Provide exceptional customer support through email and phone, resolving inquiries and issues in a timely, professional manner.
- Support customers, end users, and restaurant partners across Sharebite’s Group Orders and Passport product lines.
- Troubleshoot and resolve real-time order issues, customer concerns, escalations, and complaints.
- Serve as a trusted resource for clients and restaurant partners, helping them navigate Sharebite’s products, processes, and operations.
- Follow established Customer Care procedures, workflows, and operational standards to ensure consistent service delivery.
- Collaborate closely with teammates and leadership to maintain efficient day-to-day operations and a high level of customer satisfaction.
- Identify customer trends, share feedback with cross-functional teams, and contribute ideas to improve products, processes, and best practices.
Requirements
- 3+ years of experience in customer support, customer success, operations, hospitality, fintech, or a related customer-facing role.
- Excellent written, verbal, and phone communication skills, with the ability to communicate clearly, professionally, and confidently with customers and partners.
- Strong empathy and a customer-first mindset, with a passion for helping people and delivering exceptional service.
- Proven problem-solving abilities and sound judgment, with the ability to investigate issues, identify root causes, and navigate complex situations.
- A white-glove service mentality and commitment to creating outstanding customer experiences.
- Ability to thrive in a fast-paced, dynamic environment and adapt quickly to changing priorities and ambiguous situations.
- Collaborative team player who enjoys working closely with others to achieve shared goals while also taking ownership of individual responsibilities.
- Self-starter with a strong sense of accountability and the initiative to identify opportunities for improvement and contribute ideas proactively.
- Comfortable handling customer escalations and advocating for Sharebite’s service standards with confidence and professionalism.
- Experience in fintech and payments is preferred but not required
At Sharebite, we are committed to providing competitive pay and benefits that are in line with industry and market standards. The base compensation range for this role is $20 to $26/hourly, however actual compensation packages are based on a wide array of factors unique to each candidate including but not limited to skill set, years & depth of experience, and location. This is a remote position.
At Sharebite, we’re passionate about our mission to alleviate hunger and inspire employees to connect their work to a larger purpose. We know being well fed is an essential ingredient for employee wellbeing, team performance, and company culture – we’ve seen the results! Sharebite is proud to have been recognized as Inc. Magazine’s Best in Business, Fast Company’s Best Workplaces for Innovators, and Inc 5000’s Fastest Growing Companies.
Join our team and help bring do-good, feel-good eating to the world.