Summary
Copy is design here, not decoration. We’re building a product where every word earns its place, and we need someone to own writing as a craft across the experience.
Big user research surfaced terminology and naming as a major gap in the app, and right now nobody owns copy as a craft to fix it. This is a concept-stage role, not a fill-in-the-blanks role. You’re in the room when features get shaped, working alongside designers and product from the start. You own the voice of the product, what things are called, and how it speaks, including the words our AI generates, not just the words we write by hand.
Job Overview
- Job type: Full time
- Work setting: Work from home
- Location: Remote (Worldwide)
- Salary: Competitive pay
- Employer: webAI
Responsibilities
- Write end-to-end flows and in-product copy across the app: interface text, states, onboarding, system messaging, empty states, error and edge-case language
- Design features alongside designers and product, from concept, not at the end. Copy and layout get shaped together
- Own naming, terminology, and messaging. What things are called inside the product is a design decision, and it’s yours
- Develop voice and tonal guidance for features and for generated content. Our product uses AI to produce language, and that language needs a voice and guardrails the same as anything we write
- Ship copy into the build. You work close to the prototype and the real product, not into a doc someone else implements
Requirements
- 4+ years of UX writing or content design experience in product. Strong portfolio of in-product copy across platforms (mobile, desktop, web)
- Meticulous attention to detail and strong organizational skills, including information architecture
- Enthusiasm for an interactive writing process: writing from scratch, editing existing copy, and considering language in the context of the experience around it
- A point of view on restraint. You can defend cutting a word, and you usually want to
- Ability to present and defend your writing choices in reviews, including with senior leadership, and negotiate feedback from multiple stakeholders without losing the thread
- Experience leveraging UX writing systems and familiarity with industry standards
- Deep fluency with AI and conversational experiences: dialogue, prompts, generated copy, chatbots, AI-driven interfaces
- Comfortable with design tools like Figma and working close to prototypes, functional specs, and the real build
- Strong instinct for clarity in technical or complex products
Preferred Skills
- Experience developing voice systems, terminology standards, or content guidelines for a team
- Background in AI, technical, developer-facing, or infrastructure products
- Writing optimized for accessibility and localization
- Experience creating or evaluating training data for language models
We at webAI are committed to living out the core values we have put in place as the foundation on which we operate as a team. We seek individuals who exemplify the following:
- Truth – Emphasizing transparency and honesty in every interaction and decision.
- Ownership – Taking full responsibility for one’s actions and decisions, demonstrating commitment to the success of our clients.
- Tenacity – Persisting in the face of challenges and setbacks, continually striving for excellence and improvement.
- Humility – Maintaining a respectful and learning-oriented mindset, acknowledging the strengths and contributions of others.
Benefits:
We strive to provide competitive benefits to all employees. The benefits listed in this posting generally apply to U.S.-based employees. For employees hired outside the United States, benefits may vary based on local law, country-specific requirements, and the employment platform or entity through which the employee is hired.
- Competitive salary
- Comprehensive health, dental, and vision benefits package
- 401(k) match
- Equity options
- $200/month Health & Wellness stipend
- Continuing Education support
- $500/year Function Health subscription
- Free parking for in-office employees
- Flexible Time Off (FTO)
- Parental leave for eligible employees
- Supplemental life insurance
webAI is an Equal Opportunity Employer and does not discriminate against any employee or applicant on the basis of age, ancestry, color, family or medical care leave, gender identity or expression, genetic information, marital status, medical condition, national origin, physical or mental disability, protected veteran status, race, religion, sex (including pregnancy), sexual orientation, or any other characteristic protected by applicable laws, regulations and ordinances. We adhere to these principles in all aspects of employment, including recruitment, hiring, training, compensation, promotion, benefits, social and recreational programs, and discipline. In addition, it is the policy of webAI to provide reasonable accommodation to qualified employees who have protected disabilities to the extent required by applicable laws, regulations and ordinances where a particular employee works.