Job Overview

• Job type: Full time
• Work setting: Work from home
• Location: Remote (Worldwide)
• Salary: Competitive pay
• Employer: Supplax

Responsibilities

• plan and organize the work of the Customer Support team;
• monitor and analyze the team’s key KPIs and metrics;
• conduct 1:1, give constructive feedback and help employees develop;
• train new employees and create training materials;
• analyze work processes, find weaknesses and propose solutions to improve them;
• work with scripts: analyze their effectiveness and initiate changes;
• interact with the heads of other departments, including Sales.

Requirements

• have from 1 year of experience in managing a team of up to 5 people;
• worked in Customer Support / logistics or related service niches;
• know how to work with KPIs, metrics, and performance indicators;
• have experience in training and adapting new employees;
• communicate fluently in English (strong B2 or C1 level);
• you have specific professional achievements that can be measured by the result.

If you know how not only to manage people, but to see the causes of problems by numbers and find solutions, we will be glad to meet you!

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