Responsibilities

Successful candidates will have:

• Deep Linux internals expertise spanning kernel and user space, systemd, filesystems and storage, and networking, with the ability to read a stack trace, a core dump, or a performance profile and form a defensible hypothesis from it.
• The instinct to reproduce before concluding. You separate what you observed from what you inferred, and you say plainly which is which.
• Fluency with the tools of the job: crash and kdump, gdb, strace and ltrace, perf, eBPF and bpftrace, SystemTap, and the RPM build and packaging chain.
• Experience with containers and orchestration such as Apptainer, Podman, and Kubernetes, and with virtualization on KVM, QEMU, and libvirt.
• Comfort operating across bare metal, on-premises HPC clusters, and the major clouds including AWS, Azure, Google Cloud, and Oracle Cloud Infrastructure.
• Automation as a reflex: Bash and Python at a minimum, plus Ansible or an equivalent configuration management tool, and CI/CD systems such as GitHub Actions or GitLab CI.
• Excellent written communication. A large share of this role is explaining a difficult technical finding, in writing, to a customer who is under pressure, without overstating what is actually known.
• Sound judgment about escalation: knowing when an issue is genuinely critical, and knowing when declaring it critical would cost the team more than it saves.
• A willingness to use AI tooling as a force multiplier while owning every word that reaches a customer.
• Experience mentoring engineers and improving how a team works, not only what it ships.
• A friendly, collaborative, humble, honest, and always striving to be better attitude.

Requirements

• Proven work experience as a senior support engineer, systems engineer, or DevOps engineer supporting enterprise, government, or research customers in production.
• Seven or more years in Linux systems engineering, support engineering, or a comparable production environment, including five or more years of hands-on linux expertise.
• Demonstrated ownership of critical escalations for large enterprise, government, or research accounts, including direct communication with those customers under pressure.
• Experience packaging sources, building RPMs, and delivering through package managers, repositories, and ISO distributions.
• Experience in HPC, AI and ML infrastructure, defense, or another regulated or performance-intensive domain is a plus.
• Familiarity with security and compliance workflows such as CVE applicability analysis, DISA STIG, SCAP, and FIPS-validated configurations.
• Demonstrable involvement in the open source community is required.
• CKA preferred or required to achieve within the first 6 months
• Bachelor’s degree in Computer Science, Information Technology, or a related field, or equivalent practical experience.

BENEFITS