Customer Success Manager – Strive – Remote

Job Overview

  • Job type: Full time/ Part time
  • Work setting: Work from home
  • Location: Remote (Worldwide)
  • Salary: $65,000 – $85,000 USD
  • Employer: Strive

Responsibilities

  • Strategic Partner Account Leadership:
    • Own end-to-end lifecycle (onboarding through renewal/expansion) for top-tier partner accounts
    • Build and execute multi-year strategic partner plans aligned with partner business objectives
    • Serve as trusted advisor to partner executives and senior stakeholders
    • Lead cross-functional resolution of complex or escalated partner issues and risks
  • Partner Growth and Retention:
    • Drive expansion and upsell opportunities in partnership
    • Proactively identify partner health risks and expansion signals

Requirements

  • 3+ years in partnership management, account management, or business development (3+ in SaaS preferred)
  • Proven track record managing a large ARR portfolio with partners or enterprise accounts
  • Demonstrated renewal, expansion, and partner relationship management results
  • Experience mentoring or leading others
  • Executive communication & presence, strategic account planning, negotiation, cross-functional leadership, coaching/mentorship, risk mitigation at scale, partner business acumen.

Work Environment:

This position is primarily based in a remote work environment. The role requires regular periods of sitting, standing, and computer use, with occasional lifting as needed. Reasonable accommodations may be made for individuals with disabilities.

Annual Salary

$65,000 – $85,000 USD

Join Us in Making an Impact:

At Strive, the work is real and the impact is direct. Every role here contributes to a patient experience that’s more personal, more attentive, and more human than what most people have come to expect from a pharmacy. Apply today and help us raise the bar.

Benefits/ Perks:

Strive Pharmacy offers a comprehensive benefits package, including:

  • Employer-paid healthcare coverage, effective the 1st day of the following month of your hire date
  • Free Strive compounded medications for employees based on a valid patient-specific prescription from a licensed healthcare provider
  • Paid time off
  • Sick time
  • FSA and HSA options
  • Parental leave
  • 401(k) with employer matching
  • Life insurance
  • Vision and dental insurance
  • Veterinary insurance

Culture:

Culture isn’t an afterthought at Strive. It’s something we actively build. At our Gilbert, Arizona location, that looks like Food Truck Fridays and Casual Fridays. Company-wide, we also celebrate throughout the year with holiday potlucks and seasonal gatherings. We’re committed to supporting the personal and professional growth of every employee, inside and outside the workplace.

APPLY NOW

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