Job Overview
- Job type: Full time / Part time
- Work setting: Work from home
- Location: Remote (Worldwide)
- Salary: $24.10 per hour
- Employer: Privacy
Responsibilities
- Interact with users directly via email and chat
- Brainstorm inventive solutions to tackle urgent customer problems
- Identify site and app issues, and communicate properly to all internal teams
- Think creatively about how to optimize each customer’s experience
- Become an expert on Privacy and the service we provide our users
Requirements
- An excellent writer and communicator with a keen eye for detail and grammar
- A team player and comfortable with an ever-changing startup environment
- An enthusiastic and positive person with a can-do mentality — you consider no task too small
- A fast learner and eager to tackle new challenges every day
- Flexible and adaptable to accommodate holiday and weekend shifts
- Patient and understanding with customers, and confident resolving issues on the spot
The annual US hourly rate for this role is $24.10 per hour. This hourly rate may be inclusive of several career levels at Lithic and will be narrowed during the interview process based on the candidate’s experience and qualifications.
This is a remote position. However, candidates must be located in the United States, Canada, Netherlands, Poland, or Czech Republic. We do not offer visa sponsorship or assistance.
Benefits for US Employees:
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- Unlimited PTO
- 12-weeks fully paid parental leave
- 4-Week Fully Paid Sabbatical (earned at your 5-year anniversary)
- Work From Anywhere: work from anywhere in the world 4-weeks each year
- 3% cashback on card purchases with your complimentary Privacy.com employee account
- Health, vision, and dental insurance; HSA Contribution Match
- 401(k) match
- Voluntary Life Insurance and STD/LTD