Job Overview
- Job type: Full-Time
- Work setting: Work from home
- Location: Remote (Worldwide)
- Salary: Competitive pay
- Employer: Userpilot
Responsibilities
- Diagnose and resolve implementation issues across Userpilot SDKs, APIs, and integrations.
- Craft pragmatic solutions by understanding customer use cases and leveraging Userpilot’s toolset to achieve desirable outcomes.
- Answer customer inquiries using your deep product knowledge. Explain behaviors clearly and recommend best practices.
- Escalate thoughtfully when needed, summarizing the context, impact, and next steps to the appropriate team to drive a timely resolution.
- Contribute to documentation and offer suggestions for process improvements.
Requirements
- A minimum of 1 year of experience as a Technical Support Engineer.
- A degree in Computer Science, Information Technology, or similar technical disciplines.
- Excellent English speaking, writing, and reading comprehension.
- Creative and critical thinking to deliver effective workarounds while continuously learning and adapting to new problems.
- Great knowledge of modern web technology fundamentals and debugging tools (HTML/CSS/JS, HTTP/REST, client-side apps, JSON, client–server concepts, Web DevTools).
- Ability to demonstrate empathy, clear communication, and strong ownership.
Bonus Points:
- Experience with data analytics tools.
- Development experience of web applications.
Benefits:
- Competitive base salary and attractive performance bonuses
- Training opportunities, participation in industry events, and conferences
- Excellent opportunities for career progression
- Dynamic work environment
- Time-Off:
- 15 PTOs
- Winter Break
- Local Public holidays