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Operations Manager – OpenSesame – Remote

Job Overview

  • Job type: Full time/ Part time
  • Work setting: Work from home
  • Location: Remote (Worldwide)
  • Salary: Competitive pay
  • Employer: OpenSesame

Responsibilities

Partner Pipeline, Attribution & Rules of Engagement

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  • Own operational visibility into partner-sourced, partner-influenced, reseller, OEM, referral, and co-sell pipeline.
  • Improve partner lead submission, routing, tracking, and attribution across Euler, Crossbeam, Salesforce, and related systems.
  • Support and operationalize partner attribution rules, including source, influence, referral, reseller, OEM, and co-sell motions.
  • Help maintain partner rules of engagement, including lead submission requirements, ownership, AE/SPM handoff expectations, response SLAs, conflict resolution, and exception handling.
  • Identify attribution gaps, duplicate submissions, unclear ownership, inconsistent crediting, stale opportunities, or missing partner data.

Partner Tool Adoption, Automation & AI

  • Drive adoption of partner tools and workflows by making processes clear, useful, and easy to follow for internal teams and external partners.
  • Diagnose friction across Euler, Crossbeam, Salesforce, reporting, handoffs, and quote-to-cash workflows.
  • Partner with Business Systems, Analytics, and Enablement to scope, test, and roll out system or workflow improvements.
  • Identify opportunities to use automation and AI-enabled workflows to reduce manual work, improve data quality, and surface insights faster.
  • Explore use cases such as partner performance summaries, lead quality checks, account overlap insights, partner QBR prep, pipeline risk alerts, quote-to-cash prompts, and executive reporting.

Reporting, Analytics & Strategic Insights

  • Build and maintain reporting that helps Partner leadership understand what is working, what is at risk, and where to focus.
  • Analyze partner pipeline, conversion, sales cycle, win rates, deal velocity, source quality, attribution, account overlap, and revenue contribution.
  • Support partner QBRs, business reviews, annual planning, and performance discussions with clear, data-backed insights.
  • Translate messy or incomplete data into executive-ready recommendations: what changed, why it changed, what is at risk, and what action is recommended.

Partner Program, Planning & Growth Support

  • Support the Partner Program Manager with operational infrastructure for partner tiers, program rules, incentives, enablement, compliance, and performance measurement.
  • Support Partner Development with analysis to identify and prioritize prospective partners based on fit, account overlap, market opportunity, and revenue potential.
  • Support Partner Sales Managers in managing and expanding partner relationships through account visibility, pipeline insights, partner activity reporting, and process clarity.
  • Build visibility across the partner lifecycle, including recruitment, onboarding, enablement, activation, pipeline creation, revenue contribution, and expansion.

Quote-to-Cash & Cross-Functional Operations

  • Build operational understanding of quote-to-cash requirements across OEM, reseller, referral, and other partner motions.
  • Partner with Finance, Legal, Deal Desk, Business Systems, and Sales to clarify requirements, reduce friction, and improve handoffs.
  • Improve visibility into partner deal economics, including discounts, reseller margins, referral fees, OEM terms, payment obligations, and revenue recognition considerations where applicable.
  • Translate business needs into clear requirements for process, reporting, systems, and enablement improvements.

You might notice we don’t have the typical list of requirements and buzzwords here. That’s intentional.

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We’re looking for proven examples from your career that show you can do this job, that you’ve built systems, driven alignment, and created impact at scale. When you look back a year from now, you’ll know you’ve made OpenSesame better, faster, and stronger because of your leadership.

Although it should go without saying (but it doesn’t), OpenSesame is an equal opportunity employer and we strive to create a welcoming, inclusive environment that celebrates diversity.

We use AI. For real. Every team at OpenSesame works with AI tools daily, not as a buzzword, but as practice. You’ll build fluency that most companies are still talking about adopting, with hands-on training and clear guardrails to experiment responsibly. AI amplifies your creativity and judgment. It doesn’t replace them. The skills you build here travel with you.

Location: This position can be based anywhere in the US. We operate as a remote-first company, and invest in mandatory all-company meetings several times a year in addition to required team travel as necessary.

Performance Driven: We’re looking for self-starters with a track record of delivering excellent results, but we’re highly selective about who we hire. We don’t focus on typical job requirements, instead, we’re interested in specific examples from your past experiences. All positions can be based anywhere in the US, and require up to 15 days of travel per year, with senior management and leadership teams requiring up to 35 days.

Compensation: On-target earnings for this role range between $135,000 and $150,000 per year, depending on experience, which includes base salary and variable incentive compensation based on performance. At OpenSesame, we offer a comprehensive benefits package to employees upon hire, including ISOs, health insurance, 401(k) matching, and paid time off. We carefully consider a wide range of compensation factors, relying on market data to determine compensation and consider your specific job family, background, skills, and experience.

Benefits: Benefits include comprehensive medical, dental, and vision coverage, flexible PTO, 401(k) matching, incentive stock options, volunteer time off, Employee Resource Groups, and a generous professional development program with dedicated annual time off for learning and growth.

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