Job Overview

• Job type: Full time
• Work setting: Work from home
• Location: Remote (Worldwide)
• Salary: Competitive pay
• Employer: Zeely AI

Responsibilities

• Create and improve UX/UI copy for web, mobile, and AI functions;
• Work with the user journey and help users understand the value of the product faster, go through key scenarios and get better results;
• Create product tutorials, practical guides, and educational materials for Zeely Academy and Help Center;
• Develop content for the website, landing pages, and product pages, in particular for B2B/SMB direction;
• Form voice and tone, content principles, guidelines, templates and quality criteria;
• Use AI to research, create, validate, update, and scale content;
• Design and develop AI-workflows, skills, or agents to automate repetitive content processes;
• Build an AI-generated content quality control system and improve it based on results;
• Work with product metrics, user feedback, and A/B tests to assess the impact of content solutions;
• If necessary, join product email, push, and CRM communications;
• Work closely with Product, Design, Marketing, Support, and other teams to ensure that Zeely’s communication is clear, consistent, and useful;
• Independently find content problems, offer solutions and drive their implementation.

Requirements

• 5+ years of experience in product writing, UX writing, or content design in digital products;
• Strong relevant hands-on experience with product content: UX/UI copy, onboarding, product scripts, tutorials, and Help Center;
• Hands-on experience in using AI to create, validate, and scale content, including AI-workflows, custom instructions, skills, agents, or other automations;
• Strong product thinking: understanding user journey, user behavior, and the impact of content on activation, adoption, conversion, and retention;
• Ability to write concisely and specifically, clearly explaining the next step and value to the user;
• System thinking: the ability to form content standards, processes and quality control mechanisms;
• Understanding the limitations of AI and the ability to build fact-checking, editing, and quality assurance;
• Experience with product metrics, research, user feedback, or A/B tests;
• Experience in creating English-language content for international audiences and Tier-1 markets;
• English-first portfolio with relevant examples of product content;
• Ownership, proactivity and the ability to independently manage tasks from identifying a problem to evaluating the result;
• Willingness to work at a fast pace and regularly update content according to changes in the product;
• English — Upper-Intermediate or higher.

Why working with us is interesting and promising:

• You will work on an AI product in which content directly affects how users understand complex functions and get results;
• You will be able not only to write texts, but also to build content standards, processes, and AI automation;
• You will work with a strong team of A-level players, where initiative, expertise and responsibility for the result are valued;
• Remote-first format: work from where it is convenient, and if you wish, from our offices in Warsaw and Kyiv;
• Regular performance reviews so that development is transparent, and results are noticed and evaluated;
• The opportunity to influence the global product and grow professionally with the company.

APPLY NOW