Data Entry and Customer Service Advisor at Express Appliances Ltd

Job Summary

Express Appliances Ltd is looking for an enthusiastic, hardworking and customer-focused individual to join its expanding team as a Data Entry and Customer Service Advisor.

Express Appliances Ltd is an inclusive, collaborative, family-run business that values the individual qualities of its employees and their contributions to the company’s growth.

The role involves processing online orders, maintaining customer records and handling customer enquiries through telephone calls, emails and live chat.

Customer service is a major part of this position, and applicants must have previous customer service experience.

Job Details

• Employer: Express Appliances Ltd

• Job Title: Data Entry and Customer Service Advisor

• Location: Colchester, Essex, UK

• Work Address: Martells Barn, Slough Lane, Ardleigh, CO7 7RU

• Salary: £30,100.00 per year

• Hourly Pay: £13.62 per hour, subject to annual increases

• Job Type: Full-time, Permanent

• Work Location: In person

• Work Authorisation: United Kingdom required

About the Role

The Administration Team at Express Appliances Ltd is responsible for entering online orders into the company’s customer management system and providing customer support.

The successful candidate will handle enquiries relating to:

• Customer payments.

• Appliance breakdowns.

• General customer support.

• Debt chasing.

• General customer service.

Customer communication takes place through telephone calls, emails and live chat.

The role requires strong customer service skills, attention to detail and the ability to manage different administrative responsibilities.

Key Responsibilities

The Data Entry and Customer Service Advisor will be responsible for:

• Processing online sales orders from the company’s website into its Customer Relationship Management (CRM) system.

• Entering and maintaining customer order information.

• Following up on incomplete sales through email or telephone.

• Answering telephone calls and handling customer enquiries.

• Supporting customers experiencing financial difficulties.

• Creating payment plans and helping customers clear outstanding arrears.

• Responding to customer emails, live chat messages and other digital communications.

• Managing customer enquiries alongside incoming telephone calls.

• Supporting customer retention.

Qualifications and Experience

Required

• At least one year of customer service experience.

• Ability to communicate in English.

• Valid driving licence.

• UK work authorisation.

Preferred

– At least one year of data entry experience.

Driving and Commuting Requirements

The position is based at:

Martells Barn, Slough Lane, Ardleigh, CO7 7RU.

Transport will be necessary to reach the workplace.

Applicants must be able to commute reliably to Colchester, Essex, or plan to relocate before starting work.

A driving licence is required.

Salary and Employment Details

The position is full-time and permanent.

The advertised salary is £30,100.00 per year.

The job description also states an hourly rate of £13.62, subject to annual increases.

Employee Benefits

Express Appliances Ltd offers the following benefits:

• Casual dress.

• Employee discount.

• On-site parking.

Recruitment and Training

The position is available before the end of the application deadline to allow time for training.

Application Requirements

Applicants are required to submit:

• An updated CV.

• A cover letter.

Both documents should be sent by email as stated in the job advertisement.

How to Apply

If this opportunity interests you, head to the company’s official website for full details — click here to submit your application.